Evaluation of the quality of E-government services: Quality trend analysis

Taisira Hazeem Albalushi; Saqib Ali

doi:10.1109/ICTRC.2015.7156463

Evaluation of the quality of E-government services: Quality trend analysis

Taisira Hazeem Albalushi, Saqib Ali

Information Systems

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

6 Citations (Scopus)

Abstract

The immense improvement in information and communications technologies (ICT) has motivated service providers to offer services through electronic channels. Governments also realize the widespread, cost-effective and strategic roles that ICT plays in order to serve citizens and other businesses. With the development of a greater number and variety of e-services, citizens have higher expectations and demands and they only quest for those government e-services that are high in quality (i.e. as far as performance, security, availability, etc. are concerned). Although some studies have proposed some quality models, standards and frameworks that organizations can adopt to meet the expectations of citizens, they vary in terms of their domain of use, their maturity in providing the services, the number of factors they consider, their importance and their validity. One of the concern of the E-governments are to prioritize and invest in those quality factors that are of greater interest to citizens. This study presents a quality trend analysis for the evaluation of the quality of e-government services.

Original language	English
Title of host publication	2015 International Conference on Information and Communication Technology Research, ICTRC 2015
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	226-229
Number of pages	4
ISBN (Electronic)	9781479989669
DOIs	https://doi.org/10.1109/ICTRC.2015.7156463
Publication status	Published - Jul 14 2015
Event	1st International Conference on Information and Communication Technology Research, ICTRC 2015 - Abu Dhabi, United Arab Emirates Duration: May 17 2015 → May 19 2015

Other

Other	1st International Conference on Information and Communication Technology Research, ICTRC 2015
Country	United Arab Emirates
City	Abu Dhabi
Period	5/17/15 → 5/19/15

Keywords

e-government
e-services
quality dimensions
quality frameworks
quality matrices
quality models

ASJC Scopus subject areas

Computer Science (miscellaneous)
Computer Networks and Communications

Access to Document

10.1109/ICTRC.2015.7156463

Fingerprint Dive into the research topics of 'Evaluation of the quality of E-government services: Quality trend analysis'. Together they form a unique fingerprint.

Cite this

Albalushi, T. H., & Ali, S. (2015). Evaluation of the quality of E-government services: Quality trend analysis. In 2015 International Conference on Information and Communication Technology Research, ICTRC 2015 (pp. 226-229). [7156463] Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICTRC.2015.7156463

Evaluation of the quality of E-government services : Quality trend analysis. / Albalushi, Taisira Hazeem ; Ali, Saqib.

2015 International Conference on Information and Communication Technology Research, ICTRC 2015. Institute of Electrical and Electronics Engineers Inc., 2015. p. 226-229 7156463.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Albalushi, TH & Ali, S 2015, Evaluation of the quality of E-government services: Quality trend analysis. in 2015 International Conference on Information and Communication Technology Research, ICTRC 2015., 7156463, Institute of Electrical and Electronics Engineers Inc., pp. 226-229, 1st International Conference on Information and Communication Technology Research, ICTRC 2015, Abu Dhabi, United Arab Emirates, 5/17/15. https://doi.org/10.1109/ICTRC.2015.7156463

@inproceedings{66eac6f7aeaa46838cab7b53e3fa3519,

title = "Evaluation of the quality of E-government services: Quality trend analysis",

abstract = "The immense improvement in information and communications technologies (ICT) has motivated service providers to offer services through electronic channels. Governments also realize the widespread, cost-effective and strategic roles that ICT plays in order to serve citizens and other businesses. With the development of a greater number and variety of e-services, citizens have higher expectations and demands and they only quest for those government e-services that are high in quality (i.e. as far as performance, security, availability, etc. are concerned). Although some studies have proposed some quality models, standards and frameworks that organizations can adopt to meet the expectations of citizens, they vary in terms of their domain of use, their maturity in providing the services, the number of factors they consider, their importance and their validity. One of the concern of the E-governments are to prioritize and invest in those quality factors that are of greater interest to citizens. This study presents a quality trend analysis for the evaluation of the quality of e-government services.",

keywords = "e-government, e-services, quality dimensions, quality frameworks, quality matrices, quality models",

author = "Albalushi, {Taisira Hazeem} and Saqib Ali",

year = "2015",

month = jul,

day = "14",

doi = "10.1109/ICTRC.2015.7156463",

language = "English",

pages = "226--229",

booktitle = "2015 International Conference on Information and Communication Technology Research, ICTRC 2015",

publisher = "Institute of Electrical and Electronics Engineers Inc.",

address = "United States",

note = "1st International Conference on Information and Communication Technology Research, ICTRC 2015 ; Conference date: 17-05-2015 Through 19-05-2015",

}

TY - GEN

T1 - Evaluation of the quality of E-government services

T2 - 1st International Conference on Information and Communication Technology Research, ICTRC 2015

AU - Albalushi, Taisira Hazeem

AU - Ali, Saqib

PY - 2015/7/14

Y1 - 2015/7/14

N2 - The immense improvement in information and communications technologies (ICT) has motivated service providers to offer services through electronic channels. Governments also realize the widespread, cost-effective and strategic roles that ICT plays in order to serve citizens and other businesses. With the development of a greater number and variety of e-services, citizens have higher expectations and demands and they only quest for those government e-services that are high in quality (i.e. as far as performance, security, availability, etc. are concerned). Although some studies have proposed some quality models, standards and frameworks that organizations can adopt to meet the expectations of citizens, they vary in terms of their domain of use, their maturity in providing the services, the number of factors they consider, their importance and their validity. One of the concern of the E-governments are to prioritize and invest in those quality factors that are of greater interest to citizens. This study presents a quality trend analysis for the evaluation of the quality of e-government services.

AB - The immense improvement in information and communications technologies (ICT) has motivated service providers to offer services through electronic channels. Governments also realize the widespread, cost-effective and strategic roles that ICT plays in order to serve citizens and other businesses. With the development of a greater number and variety of e-services, citizens have higher expectations and demands and they only quest for those government e-services that are high in quality (i.e. as far as performance, security, availability, etc. are concerned). Although some studies have proposed some quality models, standards and frameworks that organizations can adopt to meet the expectations of citizens, they vary in terms of their domain of use, their maturity in providing the services, the number of factors they consider, their importance and their validity. One of the concern of the E-governments are to prioritize and invest in those quality factors that are of greater interest to citizens. This study presents a quality trend analysis for the evaluation of the quality of e-government services.

KW - e-government

KW - e-services

KW - quality dimensions

KW - quality frameworks

KW - quality matrices

KW - quality models

UR - http://www.scopus.com/inward/record.url?scp=84944104510&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84944104510&partnerID=8YFLogxK

U2 - 10.1109/ICTRC.2015.7156463

DO - 10.1109/ICTRC.2015.7156463

M3 - Conference contribution

AN - SCOPUS:84944104510

SP - 226

EP - 229

BT - 2015 International Conference on Information and Communication Technology Research, ICTRC 2015

PB - Institute of Electrical and Electronics Engineers Inc.

Y2 - 17 May 2015 through 19 May 2015

ER -