Evaluation of the quality of E-government services: Quality trend analysis

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Citations (Scopus)

Abstract

The immense improvement in information and communications technologies (ICT) has motivated service providers to offer services through electronic channels. Governments also realize the widespread, cost-effective and strategic roles that ICT plays in order to serve citizens and other businesses. With the development of a greater number and variety of e-services, citizens have higher expectations and demands and they only quest for those government e-services that are high in quality (i.e. as far as performance, security, availability, etc. are concerned). Although some studies have proposed some quality models, standards and frameworks that organizations can adopt to meet the expectations of citizens, they vary in terms of their domain of use, their maturity in providing the services, the number of factors they consider, their importance and their validity. One of the concern of the E-governments are to prioritize and invest in those quality factors that are of greater interest to citizens. This study presents a quality trend analysis for the evaluation of the quality of e-government services.

Original languageEnglish
Title of host publication2015 International Conference on Information and Communication Technology Research, ICTRC 2015
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages226-229
Number of pages4
ISBN (Electronic)9781479989669
DOIs
Publication statusPublished - Jul 14 2015
Event1st International Conference on Information and Communication Technology Research, ICTRC 2015 - Abu Dhabi, United Arab Emirates
Duration: May 17 2015May 19 2015

Other

Other1st International Conference on Information and Communication Technology Research, ICTRC 2015
CountryUnited Arab Emirates
CityAbu Dhabi
Period5/17/155/19/15

Keywords

  • e-government
  • e-services
  • quality dimensions
  • quality frameworks
  • quality matrices
  • quality models

ASJC Scopus subject areas

  • Computer Science (miscellaneous)
  • Computer Networks and Communications

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  • Cite this

    Albalushi, T. H., & Ali, S. (2015). Evaluation of the quality of E-government services: Quality trend analysis. In 2015 International Conference on Information and Communication Technology Research, ICTRC 2015 (pp. 226-229). [7156463] Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICTRC.2015.7156463