Abstract
The immense improvement in information and communications technologies (ICT) has motivated service providers to offer services through electronic channels. Governments also realize the widespread, cost-effective and strategic roles that ICT plays in order to serve citizens and other businesses. With the development of a greater number and variety of e-services, citizens have higher expectations and demands and they only quest for those government e-services that are high in quality (i.e. as far as performance, security, availability, etc. are concerned). Although some studies have proposed some quality models, standards and frameworks that organizations can adopt to meet the expectations of citizens, they vary in terms of their domain of use, their maturity in providing the services, the number of factors they consider, their importance and their validity. One of the concern of the E-governments are to prioritize and invest in those quality factors that are of greater interest to citizens. This study presents a quality trend analysis for the evaluation of the quality of e-government services.
| Original language | English |
|---|---|
| Title of host publication | 2015 International Conference on Information and Communication Technology Research, ICTRC 2015 |
| Publisher | Institute of Electrical and Electronics Engineers Inc. |
| Pages | 226-229 |
| Number of pages | 4 |
| ISBN (Electronic) | 9781479989669 |
| DOIs | |
| Publication status | Published - Jul 14 2015 |
| Event | 1st International Conference on Information and Communication Technology Research, ICTRC 2015 - Abu Dhabi, United Arab Emirates Duration: May 17 2015 → May 19 2015 |
Other
| Other | 1st International Conference on Information and Communication Technology Research, ICTRC 2015 |
|---|---|
| Country | United Arab Emirates |
| City | Abu Dhabi |
| Period | 5/17/15 → 5/19/15 |
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Keywords
- e-government
- e-services
- quality dimensions
- quality frameworks
- quality matrices
- quality models
ASJC Scopus subject areas
- Computer Science (miscellaneous)
- Computer Networks and Communications
Cite this
Evaluation of the quality of E-government services : Quality trend analysis. / Albalushi, Taisira Hazeem; Ali, Saqib.
2015 International Conference on Information and Communication Technology Research, ICTRC 2015. Institute of Electrical and Electronics Engineers Inc., 2015. p. 226-229 7156463.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
}
TY - GEN
T1 - Evaluation of the quality of E-government services
T2 - Quality trend analysis
AU - Albalushi, Taisira Hazeem
AU - Ali, Saqib
PY - 2015/7/14
Y1 - 2015/7/14
N2 - The immense improvement in information and communications technologies (ICT) has motivated service providers to offer services through electronic channels. Governments also realize the widespread, cost-effective and strategic roles that ICT plays in order to serve citizens and other businesses. With the development of a greater number and variety of e-services, citizens have higher expectations and demands and they only quest for those government e-services that are high in quality (i.e. as far as performance, security, availability, etc. are concerned). Although some studies have proposed some quality models, standards and frameworks that organizations can adopt to meet the expectations of citizens, they vary in terms of their domain of use, their maturity in providing the services, the number of factors they consider, their importance and their validity. One of the concern of the E-governments are to prioritize and invest in those quality factors that are of greater interest to citizens. This study presents a quality trend analysis for the evaluation of the quality of e-government services.
AB - The immense improvement in information and communications technologies (ICT) has motivated service providers to offer services through electronic channels. Governments also realize the widespread, cost-effective and strategic roles that ICT plays in order to serve citizens and other businesses. With the development of a greater number and variety of e-services, citizens have higher expectations and demands and they only quest for those government e-services that are high in quality (i.e. as far as performance, security, availability, etc. are concerned). Although some studies have proposed some quality models, standards and frameworks that organizations can adopt to meet the expectations of citizens, they vary in terms of their domain of use, their maturity in providing the services, the number of factors they consider, their importance and their validity. One of the concern of the E-governments are to prioritize and invest in those quality factors that are of greater interest to citizens. This study presents a quality trend analysis for the evaluation of the quality of e-government services.
KW - e-government
KW - e-services
KW - quality dimensions
KW - quality frameworks
KW - quality matrices
KW - quality models
UR - http://www.scopus.com/inward/record.url?scp=84944104510&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84944104510&partnerID=8YFLogxK
U2 - 10.1109/ICTRC.2015.7156463
DO - 10.1109/ICTRC.2015.7156463
M3 - Conference contribution
SP - 226
EP - 229
BT - 2015 International Conference on Information and Communication Technology Research, ICTRC 2015
PB - Institute of Electrical and Electronics Engineers Inc.
ER -