Evaluation of the quality of E-government services: Quality trend analysis

نتاج البحث: Conference contribution

11 اقتباسات (Scopus)

ملخص

The immense improvement in information and communications technologies (ICT) has motivated service providers to offer services through electronic channels. Governments also realize the widespread, cost-effective and strategic roles that ICT plays in order to serve citizens and other businesses. With the development of a greater number and variety of e-services, citizens have higher expectations and demands and they only quest for those government e-services that are high in quality (i.e. as far as performance, security, availability, etc. are concerned). Although some studies have proposed some quality models, standards and frameworks that organizations can adopt to meet the expectations of citizens, they vary in terms of their domain of use, their maturity in providing the services, the number of factors they consider, their importance and their validity. One of the concern of the E-governments are to prioritize and invest in those quality factors that are of greater interest to citizens. This study presents a quality trend analysis for the evaluation of the quality of e-government services.

اللغة الأصليةEnglish
عنوان منشور المضيف2015 International Conference on Information and Communication Technology Research, ICTRC 2015
ناشرInstitute of Electrical and Electronics Engineers Inc.
الصفحات226-229
عدد الصفحات4
رقم المعيار الدولي للكتب (الإلكتروني)9781479989669
المعرِّفات الرقمية للأشياء
حالة النشرPublished - يوليو 14 2015
الحدث1st International Conference on Information and Communication Technology Research, ICTRC 2015 - Abu Dhabi, United Arab Emirates
المدة: مايو ١٧ ٢٠١٥مايو ١٩ ٢٠١٥

سلسلة المنشورات

الاسم2015 International Conference on Information and Communication Technology Research, ICTRC 2015

Other

Other1st International Conference on Information and Communication Technology Research, ICTRC 2015
الدولة/الإقليمUnited Arab Emirates
المدينةAbu Dhabi
المدة٥/١٧/١٥٥/١٩/١٥

ASJC Scopus subject areas

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