The impact of supporting organizational knowledge management through a corporate portal on employees and business processes

Research output: Contribution to journalArticle

8 Citations (Scopus)

Abstract

Due to corporate portal playing a major role on organizational knowledge management (KM), this study was conducted to assess the impact of supporting KM processes through a corporate portal on business processes and employees at an academic institution. This paper specifically assesses the impact of knowledge acquisition, knowledge conversion, knowledge application and knowledge protection on business processes' effectiveness, efficiency and innovation, and employees' learning, adaptability, and job satisfaction. Findings suggest that the ending KM process, knowledge application, produces the highest impact on business processes and employees. First, supporting knowledge application through a corporate portal was positively associated with business processes' effectiveness and innovation and employees' learning, adaptability, and job satisfaction. Second, supporting knowledge conversion was positively associated with business processes' effectiveness and employees' learning, whereas supporting knowledge protection was positively associated with business processes' effectiveness and efficiency but negatively associated with employees' learning. Finally, supporting knowledge acquisition was positively associated with only business processes' innovation.

Original languageEnglish
Pages (from-to)44-64
Number of pages21
JournalInternational Journal of Knowledge Management
Volume6
Issue number3
DOIs
Publication statusPublished - Jul 2010

Fingerprint

Knowledge management
Personnel
Industry
Job satisfaction
Knowledge acquisition
Innovation
Business process
Employees
Organizational knowledge
Knowledge application

Keywords

  • Corporate Portal
  • Corporate Portal Benefits
  • Knowledge Management
  • Knowledge Management Benefits
  • University Portal

ASJC Scopus subject areas

  • Management Information Systems
  • Computer Science Applications
  • Management of Technology and Innovation

Cite this

@article{ad81470b40ca4dd1a000dbf889f221aa,
title = "The impact of supporting organizational knowledge management through a corporate portal on employees and business processes",
abstract = "Due to corporate portal playing a major role on organizational knowledge management (KM), this study was conducted to assess the impact of supporting KM processes through a corporate portal on business processes and employees at an academic institution. This paper specifically assesses the impact of knowledge acquisition, knowledge conversion, knowledge application and knowledge protection on business processes' effectiveness, efficiency and innovation, and employees' learning, adaptability, and job satisfaction. Findings suggest that the ending KM process, knowledge application, produces the highest impact on business processes and employees. First, supporting knowledge application through a corporate portal was positively associated with business processes' effectiveness and innovation and employees' learning, adaptability, and job satisfaction. Second, supporting knowledge conversion was positively associated with business processes' effectiveness and employees' learning, whereas supporting knowledge protection was positively associated with business processes' effectiveness and efficiency but negatively associated with employees' learning. Finally, supporting knowledge acquisition was positively associated with only business processes' innovation.",
keywords = "Corporate Portal, Corporate Portal Benefits, Knowledge Management, Knowledge Management Benefits, University Portal",
author = "Al-Busaidi, {Kamla Ali}",
year = "2010",
month = "7",
doi = "10.4018/jkm.2010070103",
language = "English",
volume = "6",
pages = "44--64",
journal = "International Journal of Knowledge Management",
issn = "1548-0666",
publisher = "IGI Publishing",
number = "3",

}

TY - JOUR

T1 - The impact of supporting organizational knowledge management through a corporate portal on employees and business processes

AU - Al-Busaidi, Kamla Ali

PY - 2010/7

Y1 - 2010/7

N2 - Due to corporate portal playing a major role on organizational knowledge management (KM), this study was conducted to assess the impact of supporting KM processes through a corporate portal on business processes and employees at an academic institution. This paper specifically assesses the impact of knowledge acquisition, knowledge conversion, knowledge application and knowledge protection on business processes' effectiveness, efficiency and innovation, and employees' learning, adaptability, and job satisfaction. Findings suggest that the ending KM process, knowledge application, produces the highest impact on business processes and employees. First, supporting knowledge application through a corporate portal was positively associated with business processes' effectiveness and innovation and employees' learning, adaptability, and job satisfaction. Second, supporting knowledge conversion was positively associated with business processes' effectiveness and employees' learning, whereas supporting knowledge protection was positively associated with business processes' effectiveness and efficiency but negatively associated with employees' learning. Finally, supporting knowledge acquisition was positively associated with only business processes' innovation.

AB - Due to corporate portal playing a major role on organizational knowledge management (KM), this study was conducted to assess the impact of supporting KM processes through a corporate portal on business processes and employees at an academic institution. This paper specifically assesses the impact of knowledge acquisition, knowledge conversion, knowledge application and knowledge protection on business processes' effectiveness, efficiency and innovation, and employees' learning, adaptability, and job satisfaction. Findings suggest that the ending KM process, knowledge application, produces the highest impact on business processes and employees. First, supporting knowledge application through a corporate portal was positively associated with business processes' effectiveness and innovation and employees' learning, adaptability, and job satisfaction. Second, supporting knowledge conversion was positively associated with business processes' effectiveness and employees' learning, whereas supporting knowledge protection was positively associated with business processes' effectiveness and efficiency but negatively associated with employees' learning. Finally, supporting knowledge acquisition was positively associated with only business processes' innovation.

KW - Corporate Portal

KW - Corporate Portal Benefits

KW - Knowledge Management

KW - Knowledge Management Benefits

KW - University Portal

UR - http://www.scopus.com/inward/record.url?scp=77956271027&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=77956271027&partnerID=8YFLogxK

U2 - 10.4018/jkm.2010070103

DO - 10.4018/jkm.2010070103

M3 - Article

AN - SCOPUS:77956271027

VL - 6

SP - 44

EP - 64

JO - International Journal of Knowledge Management

JF - International Journal of Knowledge Management

SN - 1548-0666

IS - 3

ER -