The impact of supporting organizational knowledge management through a corporate portal on employees and business processes

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9 Citations (Scopus)

Abstract

Due to corporate portal playing a major role on organizational knowledge management (KM), this study was conducted to assess the impact of supporting KM processes through a corporate portal on business processes and employees at an academic institution. This paper specifically assesses the impact of knowledge acquisition, knowledge conversion, knowledge application and knowledge protection on business processes' effectiveness, efficiency and innovation, and employees' learning, adaptability, and job satisfaction. Findings suggest that the ending KM process, knowledge application, produces the highest impact on business processes and employees. First, supporting knowledge application through a corporate portal was positively associated with business processes' effectiveness and innovation and employees' learning, adaptability, and job satisfaction. Second, supporting knowledge conversion was positively associated with business processes' effectiveness and employees' learning, whereas supporting knowledge protection was positively associated with business processes' effectiveness and efficiency but negatively associated with employees' learning. Finally, supporting knowledge acquisition was positively associated with only business processes' innovation.

Original languageEnglish
Pages (from-to)44-64
Number of pages21
JournalInternational Journal of Knowledge Management
Volume6
Issue number3
DOIs
Publication statusPublished - Jul 2010

Keywords

  • Corporate Portal
  • Corporate Portal Benefits
  • Knowledge Management
  • Knowledge Management Benefits
  • University Portal

ASJC Scopus subject areas

  • Management Information Systems
  • Computer Science Applications
  • Management of Technology and Innovation

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