Modelling and optimizing hospital emergency department workflow

Ichraq Mohammed Ouhmidou, Ghaida Qadim Bait Kulaib, Emad Summad

Research output: Contribution to journalConference articlepeer-review


Emergency department (ED) is a complex system that falls under the category of acute healthcare institutions where health services are provided intensively regardless of the unknowingness of the severity of the medical cases and their spontaneous arrivals. Accordingly, developing a simulation model that exhibits the incurred interactions in ED will lend a hand in supporting the management of the ED in dealing with all those uncertainties. The model performs as a decision-making tool addressing the randomness nature of such an environment. Agent-based modeling simulation was preferred to model the interaction of ED elements using a computer language called Netlogo. And this selection was agreed upon after considering several literature reviews. The ED of Sultan Qaboos University Hospital was monitored, and the medical staff was also interviewed too to gain the required information to build up the model. A conceptual model of the ED was formulated Then, a simulation model was developed.

Original languageEnglish
JournalProceedings of the International Conference on Industrial Engineering and Operations Management
Issue numberAugust
Publication statusPublished - 2020
Externally publishedYes
EventProceedings of the 5th NA International Conference on Industrial Engineering and Operations Management, IOEM 2020 - Virtual, United States
Duration: Aug 10 2020Aug 14 2020

ASJC Scopus subject areas

  • Strategy and Management
  • Management Science and Operations Research
  • Control and Systems Engineering
  • Industrial and Manufacturing Engineering


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