ICT investments in non-banks financial institutions: Beyond organizational performance

Research output: Chapter in Book/Report/Conference proceedingConference contribution


Financial institutions portray the stability and sustainability of a country. The growth of national economy comes as a result of stable and developed financial system. This study aims to assess the value of ICT investments in non-banking financial sector beyond organizational performance, which is limited in research. This study extended balanced scoreboard model by including the classic dimensions (finance, customer, internal process and learning and growth), in addition to external dimensions: sector and country dimensions. Data is collected from business and ICT managers at insurance, investment and finance organizations operating in Oman, a developing country. This study adds to the research and practice as it provides an integrated assessment that enables non-banking financial institutions to develop their strategy in terms of ICT investment and enable it to make a leading role on the country's economy.

Original languageEnglish
Title of host publication26th Americas Conference on Information Systems, AMCIS 2020
PublisherAssociation for Information Systems
ISBN (Electronic)9781733632546
Publication statusPublished - 2020
Externally publishedYes
Event26th Americas Conference on Information Systems, AMCIS 2020 - Salt Lake City, Virtual, United States
Duration: Aug 10 2020Aug 14 2020

Publication series

Name26th Americas Conference on Information Systems, AMCIS 2020


Conference26th Americas Conference on Information Systems, AMCIS 2020
Country/TerritoryUnited States
CitySalt Lake City, Virtual


  • Balanced scoreboard
  • Business Value
  • ICT Investments
  • Non-Banking Sector

ASJC Scopus subject areas

  • Computer Science Applications
  • Information Systems
  • Computer Networks and Communications
  • Library and Information Sciences

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