Digital governance: A usability study of Omani e-government websites

Abdelmajid Bouazza*, Huda Chebli

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapter

2 Citations (Scopus)


This study aimed to evaluate the usability of Omani ministry websites (OMW). The researchers depended mainly on the dimensions and typical variables proposed by Baker (2009) to measure the usability of the websites and only on a few dimensions adopted from Smith (2001). The borrowed dimensions were used to evaluate the websites' ease of use. The researchers organized the dimensions of website usability into six dimensions, which were: (1) Online services, (2) User-help, (3) Navigation, (4) Legitimacy, (5) Information Architecture, and (6) Accessibility accommodations. Based on the study findings, the researchers made a number of recommendations to improve the performance of Omani e-government websites, including the following: Users should be involved in the early stages of a website's development, in addition to automatic tools, when testing its accessibility. This will ensure that the website is usable and accessible.

Original languageEnglish
Title of host publicationTrends, Prospects, and Challenges in Asian E-Governance
PublisherIGI Global
Number of pages19
ISBN (Electronic)9781466695375
ISBN (Print)1466695366, 9781466695368
Publication statusPublished - Oct 31 2015

ASJC Scopus subject areas

  • Social Sciences(all)


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