Digital governance: A usability study of Omani e-government websites

Abdelmajid Bouazza, Huda Chebli

Research output: Chapter in Book/Report/Conference proceedingChapter

1 Citation (Scopus)

Abstract

This study aimed to evaluate the usability of Omani ministry websites (OMW). The researchers depended mainly on the dimensions and typical variables proposed by Baker (2009) to measure the usability of the websites and only on a few dimensions adopted from Smith (2001). The borrowed dimensions were used to evaluate the websites' ease of use. The researchers organized the dimensions of website usability into six dimensions, which were: (1) Online services, (2) User-help, (3) Navigation, (4) Legitimacy, (5) Information Architecture, and (6) Accessibility accommodations. Based on the study findings, the researchers made a number of recommendations to improve the performance of Omani e-government websites, including the following: Users should be involved in the early stages of a website's development, in addition to automatic tools, when testing its accessibility. This will ensure that the website is usable and accessible.

Original languageEnglish
Title of host publicationTrends, Prospects, and Challenges in Asian E-Governance
PublisherIGI Global
Pages56-74
Number of pages19
ISBN (Electronic)9781466695375
ISBN (Print)1466695366, 9781466695368
DOIs
Publication statusPublished - Oct 31 2015

Fingerprint

electronic government
website
governance
online service
accommodation
ministry
legitimacy
performance

ASJC Scopus subject areas

  • Social Sciences(all)

Cite this

Bouazza, A., & Chebli, H. (2015). Digital governance: A usability study of Omani e-government websites. In Trends, Prospects, and Challenges in Asian E-Governance (pp. 56-74). IGI Global. https://doi.org/10.4018/978-1-4666-9536-8.ch003

Digital governance : A usability study of Omani e-government websites. / Bouazza, Abdelmajid; Chebli, Huda.

Trends, Prospects, and Challenges in Asian E-Governance. IGI Global, 2015. p. 56-74.

Research output: Chapter in Book/Report/Conference proceedingChapter

Bouazza, A & Chebli, H 2015, Digital governance: A usability study of Omani e-government websites. in Trends, Prospects, and Challenges in Asian E-Governance. IGI Global, pp. 56-74. https://doi.org/10.4018/978-1-4666-9536-8.ch003
Bouazza A, Chebli H. Digital governance: A usability study of Omani e-government websites. In Trends, Prospects, and Challenges in Asian E-Governance. IGI Global. 2015. p. 56-74 https://doi.org/10.4018/978-1-4666-9536-8.ch003
Bouazza, Abdelmajid ; Chebli, Huda. / Digital governance : A usability study of Omani e-government websites. Trends, Prospects, and Challenges in Asian E-Governance. IGI Global, 2015. pp. 56-74
@inbook{8da01979151140c6bcd47a11b9b0540e,
title = "Digital governance: A usability study of Omani e-government websites",
abstract = "This study aimed to evaluate the usability of Omani ministry websites (OMW). The researchers depended mainly on the dimensions and typical variables proposed by Baker (2009) to measure the usability of the websites and only on a few dimensions adopted from Smith (2001). The borrowed dimensions were used to evaluate the websites' ease of use. The researchers organized the dimensions of website usability into six dimensions, which were: (1) Online services, (2) User-help, (3) Navigation, (4) Legitimacy, (5) Information Architecture, and (6) Accessibility accommodations. Based on the study findings, the researchers made a number of recommendations to improve the performance of Omani e-government websites, including the following: Users should be involved in the early stages of a website's development, in addition to automatic tools, when testing its accessibility. This will ensure that the website is usable and accessible.",
author = "Abdelmajid Bouazza and Huda Chebli",
year = "2015",
month = "10",
day = "31",
doi = "10.4018/978-1-4666-9536-8.ch003",
language = "English",
isbn = "1466695366",
pages = "56--74",
booktitle = "Trends, Prospects, and Challenges in Asian E-Governance",
publisher = "IGI Global",

}

TY - CHAP

T1 - Digital governance

T2 - A usability study of Omani e-government websites

AU - Bouazza, Abdelmajid

AU - Chebli, Huda

PY - 2015/10/31

Y1 - 2015/10/31

N2 - This study aimed to evaluate the usability of Omani ministry websites (OMW). The researchers depended mainly on the dimensions and typical variables proposed by Baker (2009) to measure the usability of the websites and only on a few dimensions adopted from Smith (2001). The borrowed dimensions were used to evaluate the websites' ease of use. The researchers organized the dimensions of website usability into six dimensions, which were: (1) Online services, (2) User-help, (3) Navigation, (4) Legitimacy, (5) Information Architecture, and (6) Accessibility accommodations. Based on the study findings, the researchers made a number of recommendations to improve the performance of Omani e-government websites, including the following: Users should be involved in the early stages of a website's development, in addition to automatic tools, when testing its accessibility. This will ensure that the website is usable and accessible.

AB - This study aimed to evaluate the usability of Omani ministry websites (OMW). The researchers depended mainly on the dimensions and typical variables proposed by Baker (2009) to measure the usability of the websites and only on a few dimensions adopted from Smith (2001). The borrowed dimensions were used to evaluate the websites' ease of use. The researchers organized the dimensions of website usability into six dimensions, which were: (1) Online services, (2) User-help, (3) Navigation, (4) Legitimacy, (5) Information Architecture, and (6) Accessibility accommodations. Based on the study findings, the researchers made a number of recommendations to improve the performance of Omani e-government websites, including the following: Users should be involved in the early stages of a website's development, in addition to automatic tools, when testing its accessibility. This will ensure that the website is usable and accessible.

UR - http://www.scopus.com/inward/record.url?scp=85018361395&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85018361395&partnerID=8YFLogxK

U2 - 10.4018/978-1-4666-9536-8.ch003

DO - 10.4018/978-1-4666-9536-8.ch003

M3 - Chapter

AN - SCOPUS:85018361395

SN - 1466695366

SN - 9781466695368

SP - 56

EP - 74

BT - Trends, Prospects, and Challenges in Asian E-Governance

PB - IGI Global

ER -