Delineating IT Resources and Capabilities to Obtain Competitive Advantage and Improve Firm Performance

Rafi Ashrafi*, John Mueller

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

31 Citations (SciVal)


This article develops a research model of the relationships between IT resources, IT capabilities, IT competitive advantage, and the financial performance of an organization. This model is empirically tested with data collected from IT managers and executives in the U.S. The results suggest that while tangible IT resources offer little competitive advantage, intangible IT resources are positively associated with IT capabilities that ultimately lead to IT competitive advantage and the improved financial performance of the organization.

Original languageEnglish
Pages (from-to)15-38
Number of pages24
JournalInformation Systems Management
Issue number1
Publication statusPublished - Jan 2 2015


  • IT capabilities
  • IT resources
  • competitive advantage
  • information technology
  • resource-based view

ASJC Scopus subject areas

  • Information Systems
  • Computer Science Applications
  • Library and Information Sciences

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