Critical success factors in ERP implementation: A review

Khaled Al-Fawaz, Zahran Al-Salti, Tillal Eldabi

Research output: Chapter in Book/Report/Conference proceedingConference contribution

28 Citations (Scopus)

Abstract

ERP systems have become vital strategic tools in today's competitive business environment. This ongoing research study presents a review of recent research work in ERP systems. It attempts to identify the main benefits of ERP systems, the drawbacks and the critical success factors for implementation discussed in the relevant literature. The findings revealed that despite some organizations have faced challenges undertaking ERP implementations, many others have enjoyed the benefits that the systems have brought to the organizations. ERP system facilitates the smooth flow of common functional information and practices across the entire organization. In addition, it improves the performance of the supply chain and reduces the cycle times. However, without top management support, having appropriate business plan and vision, re-engineering business process, effective project management, user involvement and education and training, organizations can not embrace the full benefits of such complex system and the risk of failure might be at high level.

Original languageEnglish
Title of host publicationProceedings of the European and Mediterranean Conference on Information Systems, EMCIS 2008
Publication statusPublished - 2008
Event5th European and Mediterranean Conference on Information Systems, EMCIS 2008 - Dubai, United Arab Emirates
Duration: May 25 2008May 26 2008

Other

Other5th European and Mediterranean Conference on Information Systems, EMCIS 2008
CountryUnited Arab Emirates
CityDubai
Period5/25/085/26/08

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Keywords

  • Benefits
  • Drawbacks
  • ERP
  • Success factors

ASJC Scopus subject areas

  • Information Systems

Cite this

Al-Fawaz, K., Al-Salti, Z., & Eldabi, T. (2008). Critical success factors in ERP implementation: A review. In Proceedings of the European and Mediterranean Conference on Information Systems, EMCIS 2008