Business process reengineering using enterprise social network

Amjed Al-Thuhli, Mohammed Al-Badawi

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Organizations are using business process reengineering methods to improve their products and services in term of quality, speed and cost. This work uses the BPR methods to examine the impact of integrating and using Enterprise Social Network BP with classical BP on the performance and cost of the Innovation and Support Center (ISC) service delivery. The method specifies the process to be reengineered, proposes alternative automated processes generated from ESN used by the Center and simulate the new proposed reengineered business process. The result shows that the reengineering of current business process using ESN business process is improving the Center services by delivering faster service with lower cost.

Original languageEnglish
Title of host publication2017 9th IEEE-GCC Conference and Exhibition, GCCCE 2017
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Print)9781538627563
DOIs
Publication statusPublished - Aug 27 2018
Event9th IEEE-GCC Conference and Exhibition, GCCCE 2017 - Manama, Bahrain
Duration: May 8 2017May 11 2017

Other

Other9th IEEE-GCC Conference and Exhibition, GCCCE 2017
CountryBahrain
CityManama
Period5/8/175/11/17

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Keywords

  • Business process reengineering
  • Enterprise social network
  • Simulation

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Signal Processing
  • Information Systems and Management
  • Media Technology
  • Instrumentation

Cite this

Al-Thuhli, A., & Al-Badawi, M. (2018). Business process reengineering using enterprise social network. In 2017 9th IEEE-GCC Conference and Exhibition, GCCCE 2017 [8448038] Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/IEEEGCC.2017.8448038