Business process reengineering using enterprise social network

Amjed Al-Thuhli; Mohammed Al-Badawi

doi:10.1109/IEEEGCC.2017.8448038

Business process reengineering using enterprise social network

Amjed Al-Thuhli, Mohammed Al-Badawi

Computer Science

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

1 Citation (Scopus)

Abstract

Organizations are using business process reengineering methods to improve their products and services in term of quality, speed and cost. This work uses the BPR methods to examine the impact of integrating and using Enterprise Social Network BP with classical BP on the performance and cost of the Innovation and Support Center (ISC) service delivery. The method specifies the process to be reengineered, proposes alternative automated processes generated from ESN used by the Center and simulate the new proposed reengineered business process. The result shows that the reengineering of current business process using ESN business process is improving the Center services by delivering faster service with lower cost.

Original language	English
Title of host publication	2017 9th IEEE-GCC Conference and Exhibition, GCCCE 2017
Publisher	Institute of Electrical and Electronics Engineers Inc.
ISBN (Print)	9781538627563
DOIs	https://doi.org/10.1109/IEEEGCC.2017.8448038
Publication status	Published - Aug 27 2018
Event	9th IEEE-GCC Conference and Exhibition, GCCCE 2017 - Manama, Bahrain Duration: May 8 2017 → May 11 2017

Other

Other	9th IEEE-GCC Conference and Exhibition, GCCCE 2017
Country/Territory	Bahrain
City	Manama
Period	5/8/17 → 5/11/17

Keywords

Business process reengineering
Enterprise social network
Simulation

ASJC Scopus subject areas

Computer Networks and Communications
Signal Processing
Information Systems and Management
Media Technology
Instrumentation

Access to Document

10.1109/IEEEGCC.2017.8448038

Cite this

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title = "Business process reengineering using enterprise social network",

abstract = "Organizations are using business process reengineering methods to improve their products and services in term of quality, speed and cost. This work uses the BPR methods to examine the impact of integrating and using Enterprise Social Network BP with classical BP on the performance and cost of the Innovation and Support Center (ISC) service delivery. The method specifies the process to be reengineered, proposes alternative automated processes generated from ESN used by the Center and simulate the new proposed reengineered business process. The result shows that the reengineering of current business process using ESN business process is improving the Center services by delivering faster service with lower cost.",

keywords = "Business process reengineering, Enterprise social network, Simulation",

author = "Amjed Al-Thuhli and Mohammed Al-Badawi",

year = "2018",

month = aug,

day = "27",

doi = "10.1109/IEEEGCC.2017.8448038",

language = "English",

isbn = "9781538627563",

booktitle = "2017 9th IEEE-GCC Conference and Exhibition, GCCCE 2017",

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note = "9th IEEE-GCC Conference and Exhibition, GCCCE 2017 ; Conference date: 08-05-2017 Through 11-05-2017",

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T1 - Business process reengineering using enterprise social network

AU - Al-Thuhli, Amjed

AU - Al-Badawi, Mohammed

PY - 2018/8/27

Y1 - 2018/8/27

N2 - Organizations are using business process reengineering methods to improve their products and services in term of quality, speed and cost. This work uses the BPR methods to examine the impact of integrating and using Enterprise Social Network BP with classical BP on the performance and cost of the Innovation and Support Center (ISC) service delivery. The method specifies the process to be reengineered, proposes alternative automated processes generated from ESN used by the Center and simulate the new proposed reengineered business process. The result shows that the reengineering of current business process using ESN business process is improving the Center services by delivering faster service with lower cost.

AB - Organizations are using business process reengineering methods to improve their products and services in term of quality, speed and cost. This work uses the BPR methods to examine the impact of integrating and using Enterprise Social Network BP with classical BP on the performance and cost of the Innovation and Support Center (ISC) service delivery. The method specifies the process to be reengineered, proposes alternative automated processes generated from ESN used by the Center and simulate the new proposed reengineered business process. The result shows that the reengineering of current business process using ESN business process is improving the Center services by delivering faster service with lower cost.

KW - Business process reengineering

KW - Enterprise social network

KW - Simulation

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U2 - 10.1109/IEEEGCC.2017.8448038

DO - 10.1109/IEEEGCC.2017.8448038

M3 - Conference contribution

AN - SCOPUS:85053924452

SN - 9781538627563

BT - 2017 9th IEEE-GCC Conference and Exhibition, GCCCE 2017

PB - Institute of Electrical and Electronics Engineers Inc.

T2 - 9th IEEE-GCC Conference and Exhibition, GCCCE 2017

Y2 - 8 May 2017 through 11 May 2017

ER -

Business process reengineering using enterprise social network

Abstract

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Keywords

ASJC Scopus subject areas

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