Business process reengineering using enterprise social network

Amjed Al-Thuhli; Mohammed Al-Badawi

doi:10.1109/IEEEGCC.2017.8448038

Business process reengineering using enterprise social network

Amjed Al-Thuhli, Mohammed Al-Badawi

Computer Science

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

1 Citation (Scopus)

Abstract

Organizations are using business process reengineering methods to improve their products and services in term of quality, speed and cost. This work uses the BPR methods to examine the impact of integrating and using Enterprise Social Network BP with classical BP on the performance and cost of the Innovation and Support Center (ISC) service delivery. The method specifies the process to be reengineered, proposes alternative automated processes generated from ESN used by the Center and simulate the new proposed reengineered business process. The result shows that the reengineering of current business process using ESN business process is improving the Center services by delivering faster service with lower cost.

Original language	English
Title of host publication	2017 9th IEEE-GCC Conference and Exhibition, GCCCE 2017
Publisher	Institute of Electrical and Electronics Engineers Inc.
ISBN (Print)	9781538627563
DOIs	https://doi.org/10.1109/IEEEGCC.2017.8448038
Publication status	Published - Aug 27 2018
Event	9th IEEE-GCC Conference and Exhibition, GCCCE 2017 - Manama, Bahrain Duration: May 8 2017 → May 11 2017

Publication series

Name	2017 9th IEEE-GCC Conference and Exhibition, GCCCE 2017

Other

Other	9th IEEE-GCC Conference and Exhibition, GCCCE 2017
Country/Territory	Bahrain
City	Manama
Period	5/8/17 → 5/11/17

Keywords

Business process reengineering
Enterprise social network
Simulation

ASJC Scopus subject areas

Computer Networks and Communications
Signal Processing
Information Systems and Management
Media Technology
Instrumentation

Access to Document

10.1109/IEEEGCC.2017.8448038

Cite this

Business process reengineering using enterprise social network. / Al-Thuhli, Amjed; Al-Badawi, Mohammed.
2017 9th IEEE-GCC Conference and Exhibition, GCCCE 2017. Institute of Electrical and Electronics Engineers Inc., 2018. 8448038 (2017 9th IEEE-GCC Conference and Exhibition, GCCCE 2017).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Al-Thuhli, A & Al-Badawi, M 2018, Business process reengineering using enterprise social network. in 2017 9th IEEE-GCC Conference and Exhibition, GCCCE 2017., 8448038, 2017 9th IEEE-GCC Conference and Exhibition, GCCCE 2017, Institute of Electrical and Electronics Engineers Inc., 9th IEEE-GCC Conference and Exhibition, GCCCE 2017, Manama, Bahrain, 5/8/17. https://doi.org/10.1109/IEEEGCC.2017.8448038

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abstract = "Organizations are using business process reengineering methods to improve their products and services in term of quality, speed and cost. This work uses the BPR methods to examine the impact of integrating and using Enterprise Social Network BP with classical BP on the performance and cost of the Innovation and Support Center (ISC) service delivery. The method specifies the process to be reengineered, proposes alternative automated processes generated from ESN used by the Center and simulate the new proposed reengineered business process. The result shows that the reengineering of current business process using ESN business process is improving the Center services by delivering faster service with lower cost.",

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AB - Organizations are using business process reengineering methods to improve their products and services in term of quality, speed and cost. This work uses the BPR methods to examine the impact of integrating and using Enterprise Social Network BP with classical BP on the performance and cost of the Innovation and Support Center (ISC) service delivery. The method specifies the process to be reengineered, proposes alternative automated processes generated from ESN used by the Center and simulate the new proposed reengineered business process. The result shows that the reengineering of current business process using ESN business process is improving the Center services by delivering faster service with lower cost.

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ER -

Business process reengineering using enterprise social network

Abstract

Publication series

Other

Keywords

ASJC Scopus subject areas

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