Abstract
Objective. Our aim was to assess the influence of perceived health status, as measured by SF-12, on the client's views of service quality. Methods. A structured interview of patients was carried out in six primary health care centres in Adh Dhahira region health authority in the Sultanate of Oman. A total of 1226 patients aged 15 and over attending the different health care services within the health centres took part in the study. The main outcome measures were patients' satisfaction with the different aspects of health care and their perceived physical and mental health status. Results. When adjusted for the relevant background factors such as age and gender, poor perceived health status has been found to predict less positive judgements of various aspects of health care quality. Poor mental health status, for example, predicts less positive judgements of aspects that are linked to the accessibility of the service and interpersonal aspects of care such as the working hours of the centre, GP's attitude and time spent with the GP (P <0.05,
| Original language | English |
|---|---|
| Pages (from-to) | 519-527 |
| Number of pages | 9 |
| Journal | Family Practice |
| Volume | 21 |
| Issue number | 5 |
| DOIs | |
| Publication status | Published - Oct 2004 |
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Keywords
- Oman
- Patient satisfaction
- Perceived health status
- Primary care
- Quality
ASJC Scopus subject areas
- Public Health, Environmental and Occupational Health
Cite this
Association between perceived health status and satisfaction with quality of care : Evidence from users of primary health care in Oman. / Al-Mandhari, Ahmed S.; Hassan, Amir A.; Haran, D.
In: Family Practice, Vol. 21, No. 5, 10.2004, p. 519-527.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Association between perceived health status and satisfaction with quality of care
T2 - Evidence from users of primary health care in Oman
AU - Al-Mandhari, Ahmed S.
AU - Hassan, Amir A.
AU - Haran, D.
PY - 2004/10
Y1 - 2004/10
N2 - Objective. Our aim was to assess the influence of perceived health status, as measured by SF-12, on the client's views of service quality. Methods. A structured interview of patients was carried out in six primary health care centres in Adh Dhahira region health authority in the Sultanate of Oman. A total of 1226 patients aged 15 and over attending the different health care services within the health centres took part in the study. The main outcome measures were patients' satisfaction with the different aspects of health care and their perceived physical and mental health status. Results. When adjusted for the relevant background factors such as age and gender, poor perceived health status has been found to predict less positive judgements of various aspects of health care quality. Poor mental health status, for example, predicts less positive judgements of aspects that are linked to the accessibility of the service and interpersonal aspects of care such as the working hours of the centre, GP's attitude and time spent with the GP (P <0.05,
AB - Objective. Our aim was to assess the influence of perceived health status, as measured by SF-12, on the client's views of service quality. Methods. A structured interview of patients was carried out in six primary health care centres in Adh Dhahira region health authority in the Sultanate of Oman. A total of 1226 patients aged 15 and over attending the different health care services within the health centres took part in the study. The main outcome measures were patients' satisfaction with the different aspects of health care and their perceived physical and mental health status. Results. When adjusted for the relevant background factors such as age and gender, poor perceived health status has been found to predict less positive judgements of various aspects of health care quality. Poor mental health status, for example, predicts less positive judgements of aspects that are linked to the accessibility of the service and interpersonal aspects of care such as the working hours of the centre, GP's attitude and time spent with the GP (P <0.05,
KW - Oman
KW - Patient satisfaction
KW - Perceived health status
KW - Primary care
KW - Quality
UR - http://www.scopus.com/inward/record.url?scp=4844223101&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=4844223101&partnerID=8YFLogxK
U2 - 10.1093/fampra/cmh508
DO - 10.1093/fampra/cmh508
M3 - Article
VL - 21
SP - 519
EP - 527
JO - Family Practice
JF - Family Practice
SN - 0263-2136
IS - 5
ER -