A case study of the employment of social media in government agencies in Oman

Hassan A. Al-Wahaibi, Elham M. Al-Mukhaini, Ali H. Al-Badi, Saqib Ali

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

New technologies are affecting many different aspects of our lives. Social media is one of these, and has revolutionized communication between governments and their citizens. Both governments and citizens are benefitting through this social interaction, which has resulted in more effective services being offered to citizens. This research explores the Omani government agencies' readiness to use social media for delivering their services to the public. A qualitative approach is adopted to collect and analyze data that is related to the use of social media by Omani agencies, their benefits, challenges and their citizen/government relationship. This study contributes towards enriching the knowledge about the current use of social media by government agencies and revealing the main factors that encourage or delay the use of such sites by the government. The findings are based on an online survey and, in addition, an official talk with IT professionals in different government agencies. It has been indicated that Oman is moving towards utilizing social media sites in government services but the awareness of the potential importance of these sites in government processes is still limited. On the other hand, the relationship between government agencies and citizens is strengthening due to the transparency created by social media usage.

Original languageEnglish
Title of host publication2015 IEEE 8th GCC Conference and Exhibition, GCCCE 2015
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781479984220
DOIs
Publication statusPublished - Mar 12 2015
Event2015 IEEE 8th GCC Conference and Exhibition, GCCCE 2015 - Muscat, Oman
Duration: Feb 1 2015Feb 4 2015

Other

Other2015 IEEE 8th GCC Conference and Exhibition, GCCCE 2015
CountryOman
CityMuscat
Period2/1/152/4/15

Fingerprint

Transparency
Communication

Keywords

  • government agencies
  • social media
  • social network
  • Web 2.0

ASJC Scopus subject areas

  • Energy(all)
  • Engineering(all)
  • Computer Science(all)

Cite this

Al-Wahaibi, H. A., Al-Mukhaini, E. M., Al-Badi, A. H., & Ali, S. (2015). A case study of the employment of social media in government agencies in Oman. In 2015 IEEE 8th GCC Conference and Exhibition, GCCCE 2015 [7060089] Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/IEEEGCC.2015.7060089

A case study of the employment of social media in government agencies in Oman. / Al-Wahaibi, Hassan A.; Al-Mukhaini, Elham M.; Al-Badi, Ali H.; Ali, Saqib.

2015 IEEE 8th GCC Conference and Exhibition, GCCCE 2015. Institute of Electrical and Electronics Engineers Inc., 2015. 7060089.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Al-Wahaibi, HA, Al-Mukhaini, EM, Al-Badi, AH & Ali, S 2015, A case study of the employment of social media in government agencies in Oman. in 2015 IEEE 8th GCC Conference and Exhibition, GCCCE 2015., 7060089, Institute of Electrical and Electronics Engineers Inc., 2015 IEEE 8th GCC Conference and Exhibition, GCCCE 2015, Muscat, Oman, 2/1/15. https://doi.org/10.1109/IEEEGCC.2015.7060089
Al-Wahaibi HA, Al-Mukhaini EM, Al-Badi AH, Ali S. A case study of the employment of social media in government agencies in Oman. In 2015 IEEE 8th GCC Conference and Exhibition, GCCCE 2015. Institute of Electrical and Electronics Engineers Inc. 2015. 7060089 https://doi.org/10.1109/IEEEGCC.2015.7060089
Al-Wahaibi, Hassan A. ; Al-Mukhaini, Elham M. ; Al-Badi, Ali H. ; Ali, Saqib. / A case study of the employment of social media in government agencies in Oman. 2015 IEEE 8th GCC Conference and Exhibition, GCCCE 2015. Institute of Electrical and Electronics Engineers Inc., 2015.
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