TY - JOUR
T1 - Towards a quality model of technical aspects for mobile learning services
T2 - An empirical investigation
AU - Sarrab, Mohamed
AU - Elbasir, Mahmoud
AU - Alnaeli, Saleh
N1 - Funding Information:
This article is based upon research work funded by The Research Council (TRC) of the Sultanate of Oman, under Grant No: ORG/SQU/ICT/13/006 , ( www.trc.gov.om ).
Publisher Copyright:
© 2015 Elsevier Ltd.
PY - 2016/2/1
Y1 - 2016/2/1
N2 - Quality issues are commonly reported following the development of mobile learning applications. To evaluate and increase the chance of the successful development of new mobile learning products, the adoption of a complete and well-defined set of technical quality aspects for mobile learning development and their adoption in the education environment are proposed. This work describes a model that captures most abstract and generic technical aspects of mobile learning service quality, including availability, fast response times, flexibility, scalability, usability, maintainability, functionality, functionality, reliability, connectivity, performance, user interface and security. A set of technical quality aspects was developed following a literature study focussing on standards and guidelines for learning and mobile application software quality. The presented case studies point to a set of contextual technical quality factors that influence the choice of mobile learning application. The findings also indicate that there are causal relationships between learner satisfaction and the overall proposed model technical quality aspects. The model has a positive impact on overall learning process outcomes by evaluating the technical aspects while maintaining the quality of mobile learning delivered. The model components purportedly affect learning outcomes by assessing and improving the acceptability to stakeholders of the technical aspects of mobile learning.
AB - Quality issues are commonly reported following the development of mobile learning applications. To evaluate and increase the chance of the successful development of new mobile learning products, the adoption of a complete and well-defined set of technical quality aspects for mobile learning development and their adoption in the education environment are proposed. This work describes a model that captures most abstract and generic technical aspects of mobile learning service quality, including availability, fast response times, flexibility, scalability, usability, maintainability, functionality, functionality, reliability, connectivity, performance, user interface and security. A set of technical quality aspects was developed following a literature study focussing on standards and guidelines for learning and mobile application software quality. The presented case studies point to a set of contextual technical quality factors that influence the choice of mobile learning application. The findings also indicate that there are causal relationships between learner satisfaction and the overall proposed model technical quality aspects. The model has a positive impact on overall learning process outcomes by evaluating the technical aspects while maintaining the quality of mobile learning delivered. The model components purportedly affect learning outcomes by assessing and improving the acceptability to stakeholders of the technical aspects of mobile learning.
KW - Human computing interaction
KW - Mobile learning
KW - Requirements engineering
KW - Software quality
KW - Technical aspects
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U2 - 10.1016/j.chb.2015.09.003
DO - 10.1016/j.chb.2015.09.003
M3 - Article
AN - SCOPUS:84942155821
SN - 0747-5632
VL - 55
SP - 100
EP - 112
JO - Computers in Human Behavior
JF - Computers in Human Behavior
ER -