The relationship between information technology acceptance and organizational agility in Malaysia

Mohamed Zain*, Raduan Che Rose, Iskandar Abdullah, Maslin Masrom

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

146 Citations (Scopus)


We examined the influence of information technology (IT) acceptance on organizational agility. The study was based on a well-established theoretical model, the Technology Acceptance Model (TAM). We attempted to identify the relationships between IT acceptance and organizational agility in order to see how the acceptance of technology contributes to a firm's ability to be an agile competitor. Structural equation modeling techniques were used to analyze the data. Results from a survey involving 329 managers and executives in manufacturing firms in Malaysia showed that actual system or technology usage had the strongest direct effect on organizational agility. Meanwhile, perceived usefulness and perceived ease of use of IT influenced organizational agility indirectly through actual systems or technology use and attitudes towards using the technology. The results have several implications for IS management.

Original languageEnglish
Pages (from-to)829-839
Number of pages11
JournalInformation and Management
Issue number6
Publication statusPublished - Sep 2005
Externally publishedYes


  • IT acceptance
  • IT adoption
  • Malaysia
  • Organizational agility
  • Structural equation models

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Information Systems and Management


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