Abstract
This study aims to investigate the relationship among emotional intelligence and job performance in Jordanian banks through the mediating effect of conflict management styles. Quantitative research design and regression analysis were applied on a total of 447 valid returns that were obtained in a questionnaire based survey. The results showed that both emotional intelligence and conflict management styles were significantly and positively related to job performance. The results also showed that emotional intelligence and conflict management styles were positively and significantly related to each other. Finally, the findings revealed that conflict management styles exert a significant mediating effect on the relationship between emotional intelligence and conflict management styles. This study implies that Jordanian banks should try their best to promote and facilitate emotional intelligence among their employees in an effort to improve their job performance, which will eventually yield positive results for the bank as a whole.
Original language | English |
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Pages (from-to) | 225-265 |
Number of pages | 41 |
Journal | International Journal of Human Resources Development and Management |
Volume | 19 |
Issue number | 3 |
DOIs | |
Publication status | Published - 2019 |
Keywords
- Banks
- CMS
- Conflict management styles
- Emotional intelligence
- Job performance
- Jordan
ASJC Scopus subject areas
- Organizational Behavior and Human Resource Management