The intersection between knowledge management and organizational learning in tourism and hospitality: A bibliometric analysis

Alireza Abdollahi, Zahed Ghaderi*, Luc Béal, Chris Cooper

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


This study aims to investigate the intersection between organizational learning (OL) and knowledge management (KM) in the tourism and hospitality sector by conducting a bibliometric analysis. A total of 628 publications from 293 various sources and 1468 different authors were included in the analysis between 2001 and 2021. Open-source statistical R software was utilized to conduct the bibliometric analysis, specifically, the Bibliometrix R library and the Biblioshiny version. The VOSviewer program was also used to display the keyword co-occurrence network. The findings show that the implication of KM and OL has been widely recognized as critical learning facilitators and as strategic tools for gaining competitive advantage that recognizes opportunities and threats for possible alignment with environmental change. Organizational learning and KM are particularly relevant for sustainable tourism and hospitality solutions, cutting-edge technologies, and organizational service innovations. Four research clusters were identified that provide critical future research paths.

Original languageEnglish
Pages (from-to)11-28
Number of pages18
JournalJournal of Hospitality and Tourism Management
Publication statusPublished - Jun 2023


  • Bibliometric analysis
  • Knowledge management
  • Organizational learning
  • Tourism and hospitality

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management

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