TY - JOUR
T1 - The contribution of hospitality services to person-centred care
T2 - A study of the palliative care service ecosystem
AU - Hunter-Jones, Philippa
AU - Sudbury-Riley, Lynn
AU - Al-Abdin, Ahmed
AU - Spence, Chloe
N1 - Publisher Copyright:
© 2023 The Authors
PY - 2023/7/1
Y1 - 2023/7/1
N2 - This paper presents a new perspective on person-centred care, examining the role hospitality plays in palliative care. Despite a burgeoning, clinically derived and focused evidence-base, the constituent parts of person-centred care in this service ecosystem are not fully understood. An assessment of hospitality and healthcare literature concludes that the contribution of hospitality services to palliative care are seldom appreciated. Systematic stories (n = 239) collected from patients, families, and the bereaved accessed via five hospices, a hospital-based Palliative Care Unit, and a general hospital, geographically dispersed around the UK, are examined through the application of a storytelling tool designed to capture the transitional nature of service experiences. Hospitality services are found to play a profound role in care at this lifestage. They are integral to a person-centred care model which ascends through knowledge, emotions, amenities, social, and holistic steps over time. Research limitations and opportunities for future research are detailed.
AB - This paper presents a new perspective on person-centred care, examining the role hospitality plays in palliative care. Despite a burgeoning, clinically derived and focused evidence-base, the constituent parts of person-centred care in this service ecosystem are not fully understood. An assessment of hospitality and healthcare literature concludes that the contribution of hospitality services to palliative care are seldom appreciated. Systematic stories (n = 239) collected from patients, families, and the bereaved accessed via five hospices, a hospital-based Palliative Care Unit, and a general hospital, geographically dispersed around the UK, are examined through the application of a storytelling tool designed to capture the transitional nature of service experiences. Hospitality services are found to play a profound role in care at this lifestage. They are integral to a person-centred care model which ascends through knowledge, emotions, amenities, social, and holistic steps over time. Research limitations and opportunities for future research are detailed.
KW - End-of-life care
KW - Hospices
KW - Operand
KW - Operant
KW - Patient experiences
KW - Person-centred care
KW - Trajectory touchpoint technique
UR - http://www.scopus.com/inward/record.url?scp=85146998255&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85146998255&partnerID=8YFLogxK
UR - https://www.mendeley.com/catalogue/9bf976bc-3cc6-3e3b-81ea-c32524dbd23d/
U2 - 10.1016/j.ijhm.2022.103424
DO - 10.1016/j.ijhm.2022.103424
M3 - Article
AN - SCOPUS:85146998255
SN - 0278-4319
VL - 112
JO - International Journal of Hospitality Management
JF - International Journal of Hospitality Management
M1 - 103424
ER -