Soft Systems Model (SSM)

Nabhan Harith Al-Harrasi*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapter

1 Citation (Scopus)


Soft Systems Model (SSM) is an action-oriented approach developed by Checkland (1981) to tackle complex and ill-defined social phenomena. It facilitates development of a model of inquiry for use in carrying out an investigation to understand, learn, and achieve changes in a social situation. These features provided justification for using SSM to tackle the problematical situation in library and information sciences. It has the capacity to deal with inter-organizational social phenomena and different worldviews. This chapter aims to understand the existing library and information science (LIS) literature that has been used in SSM applications. It focuses on the purposes and validity of using SSM. This chapter then discusses the using of two streams of SSM in LIS: the stream of logic-based enquiry and the stream of cultural enquiry. Moreover, the chapter reports the changes and action resulted by using SSM in the field of library and information management.

Original languageEnglish
Title of host publicationDecision Management
Subtitle of host publicationConcepts, Methodologies, Tools, and Applications
PublisherIGI Global
Number of pages27
ISBN (Electronic)9781522518389
ISBN (Print)1522518371, 9781522518372
Publication statusPublished - Jan 30 2017

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)


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