Selecting most efficient information system projects in presence of user subjective opinions: a DEA approach

Mehdi Toloo*, Soroosh Nalchigar, Babak Sohrabi

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

34 Citations (Scopus)

Abstract

Information System (IS) project selection is a critical decision making task that can significantly impact operational excellence and competitive advantage of modern enterprises and also can involve them in a long-term commitment. This decision making is complicated due to availability of numerous IS projects, their increasing complexities, importance of timely decisions in a dynamic environment, as well as existence of multiple qualitative and quantitative criteria. This paper proposes a Data Envelopment Analysis approach to find most efficient IS projects while considering subjective opinions and intuitive senses of decision makers. The proposed approach is validated by a real world case study involving 41 IS projects at a large financial institution as well as 18 artificial projects which are defined by the decision makers.

Original languageEnglish
Pages (from-to)1027-1051
Number of pages25
JournalCentral European Journal of Operations Research
Volume26
Issue number4
DOIs
Publication statusPublished - Dec 1 2018
Externally publishedYes

Keywords

  • Data envelopment analysis
  • Information systems
  • Performance evaluation
  • Project management
  • Selection-based problems

ASJC Scopus subject areas

  • Management Science and Operations Research

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