Saudi companies attitude toward iso 9000 quality standards: An empirical examination

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Abstract

A sample consisting of senior executives of 61 companiues in Saudi Arabia wa s obtained to examine the nature of their attitudes toward ISO 9000 quality standards. Results indicate that those companies that are highly and positively inclined toward ISO 90O0standards are mostly manufacturing firms with an ownership status of joint ventures or partnerships, have a large number of employees and market products in both domestic and foreign markets. The personnel of these companies have bee n persuaded and educated about ISO 9000 standards through direct contact and personal involvement. Most of these have traced overall quality improvement, an d improved flow of activities and coordination to the influence of ISO 9000 standards. Service and trading sectors and small companies in Saudi Arabia seem less concerned about ISO 9000 standards.

Original languageEnglish
Pages (from-to)28-42
Number of pages15
JournalInternational Journal of Commerce and Management
Volume8
Issue number1
Publication statusPublished - Jan 1 1998

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ASJC Scopus subject areas

  • Business and International Management
  • Strategy and Management

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