Rethinking IT-governance

Analytical review of IT governance for social media based on the COBIT standard

Research output: Contribution to journalReview article

Abstract

Information and Communication Technology (ICT) is considered to be one of the most critical innovations that enable governments to improve service delivery, encourage effective citizen participation, and achieve organisational goals. A type of ICT which is growing which governments have recently started to utilise is social media (SM). This technology brings many advantages for governments in the form of ease of reaching, communicating and interacting with citizens in a direct and timely manner. Yet, despite such advantages, many government agencies are challenged by how to govern this technology so as to ensure a solid alignment between actual use and organisational objectives. IT governance is an area of research which ensures that the utilisation of technology is in line with organisational goals, objectives and strategies. Most existing social media guidelines were created based on best practice rather than by using established IT governance standards. This research analyses and synthesises a handful of existing SM guidelines, crosschecking their similarities and differences and examining the extent to which they align with established principles of IT governance.

Original languageEnglish
Pages (from-to)124-153
Number of pages30
JournalInternational Journal of Services, Economics and Management
Volume7
Issue number2-4
DOIs
Publication statusPublished - 2016

Fingerprint

information and communication technology
innovation
social media
Government
IT governance
Social media
Information and communication technology
citizen
Innovation
Alignment
Citizen participation
Service delivery
Best practice
Government agencies
alignment
participation
services

Keywords

  • Citizen
  • COBIT
  • governance
  • Government
  • Guidelines
  • IT governance
  • Policies
  • Social media

ASJC Scopus subject areas

  • Economics and Econometrics
  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

Cite this

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title = "Rethinking IT-governance: Analytical review of IT governance for social media based on the COBIT standard",
abstract = "Information and Communication Technology (ICT) is considered to be one of the most critical innovations that enable governments to improve service delivery, encourage effective citizen participation, and achieve organisational goals. A type of ICT which is growing which governments have recently started to utilise is social media (SM). This technology brings many advantages for governments in the form of ease of reaching, communicating and interacting with citizens in a direct and timely manner. Yet, despite such advantages, many government agencies are challenged by how to govern this technology so as to ensure a solid alignment between actual use and organisational objectives. IT governance is an area of research which ensures that the utilisation of technology is in line with organisational goals, objectives and strategies. Most existing social media guidelines were created based on best practice rather than by using established IT governance standards. This research analyses and synthesises a handful of existing SM guidelines, crosschecking their similarities and differences and examining the extent to which they align with established principles of IT governance.",
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author = "AlHinai, {Yousuf S.} and Ali Al-Badi and Ibrahim Al-Harthi and Ali Al-Aufi and Zahran Al-Salti",
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AU - Al-Aufi, Ali

AU - Al-Salti, Zahran

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AB - Information and Communication Technology (ICT) is considered to be one of the most critical innovations that enable governments to improve service delivery, encourage effective citizen participation, and achieve organisational goals. A type of ICT which is growing which governments have recently started to utilise is social media (SM). This technology brings many advantages for governments in the form of ease of reaching, communicating and interacting with citizens in a direct and timely manner. Yet, despite such advantages, many government agencies are challenged by how to govern this technology so as to ensure a solid alignment between actual use and organisational objectives. IT governance is an area of research which ensures that the utilisation of technology is in line with organisational goals, objectives and strategies. Most existing social media guidelines were created based on best practice rather than by using established IT governance standards. This research analyses and synthesises a handful of existing SM guidelines, crosschecking their similarities and differences and examining the extent to which they align with established principles of IT governance.

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