Portals adoption and implementation challenges in the public sector: Oman case study

Portal is a smart Information Technology (IT) solution that facilitates the access and exchange of information resources. Users are able to pull relevant information from different databases according to the privileges and authorisation roles given by the data owners. Portal creates an efficient and effective real-time interactive work environment. However, the effectiveness of a portal depends on the adoption approach and the achievement of the implementing organisation's objectives. This paper investigates the portals adopted by government agencies in the Sultanate of Oman. It examines the portal implementation approaches and explores the obstacles facing adoption.