Patient experience factors and health-related quality of life in hospitalized individuals

Fawwaz Alaloul, John Myers, Katlin M. Masterson, Joey DiCicco, Michelle Perry Collins, Felicia Hogan, Luke Roesler, M. Cynthia Logsdon

Research output: Contribution to journalArticlepeer-review

4 Citations (Scopus)

Abstract

PURPOSE: To identify a relationship between patient satisfaction with the hospital experience and healthrelated quality of life (HRQOL), as well as determine predictors of each variable. PARTICIPANTS & SETTING: 50 patients with cancer in two adult oncology units in an academic health sciences center. METHODOLOGIC APPROACH: A descriptive, crosssectional design was used. Patient satisfaction was measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and HRQOL was assessed using the Quality of Life Patient/Cancer Survivor (QOL-CS) version. FINDINGS: Patients who were single, diagnosed for 6-10 years, and diagnosed for 11 years or longer had significantly lower patient satisfaction scores. Patients with public insurance, diagnosed for 6-10 years, and diagnosed for 11 years or longer had lower QOL-CS scores. Physical and social well-being scores were associated with higher HCAHPS scores. There was a positive relationship between patient satisfaction and physical and social functioning. Patient demographics were related to patient satisfaction and HRQOL. IMPLICATIONS FOR NURSING: Nurses should have measurable goals to provide high-quality care to patients with cancer, including satisfaction during hospitalization and promotion of HRQOL.

Original languageEnglish
Pages (from-to)238-247
Number of pages10
JournalOncology Nursing Forum
Volume46
Issue number2
DOIs
Publication statusPublished - Mar 2019
Externally publishedYes

Keywords

  • Cancer
  • Health-related quality of life
  • Hospitalized individuals
  • Risk factors
  • Satisfaction

ASJC Scopus subject areas

  • Oncology(nursing)

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