TY - JOUR
T1 - Leveraging ICT investments in financial institutions in Oman
AU - Al-Busaidi, Kamla Ali
AU - Al-Muharrami, Saeed
N1 - Publisher Copyright:
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PY - 2022/1/1
Y1 - 2022/1/1
N2 - Growth in information and communications technologies (ICTs) has created numerous opportunities for financial sectors worldwide, whose institutions are pivotal in developing national financial markets as well as global economies and ensuring their economic performance. However, the financial sector continues to face challenges with adopting and using innovative ICT. Thus, the aim of this study was to assess ways to leverage and amplify the success of deploying ICT in Oman's financial organisations, by using a technology-organisation-environment model incorporating end-user factors, and the Delphi method to reach a consensus among top business and ICT managers in Oman's financial sector. Results indicate that technological and organisational factors have been the most critical, followed by end-user and environmental factors, in leveraging ICT in the financial sector. Accordingly, Omani policymakers should consider taking a similarly integrative perspective to successfully implement ICT in the country's highly interconnected financial sector.
AB - Growth in information and communications technologies (ICTs) has created numerous opportunities for financial sectors worldwide, whose institutions are pivotal in developing national financial markets as well as global economies and ensuring their economic performance. However, the financial sector continues to face challenges with adopting and using innovative ICT. Thus, the aim of this study was to assess ways to leverage and amplify the success of deploying ICT in Oman's financial organisations, by using a technology-organisation-environment model incorporating end-user factors, and the Delphi method to reach a consensus among top business and ICT managers in Oman's financial sector. Results indicate that technological and organisational factors have been the most critical, followed by end-user and environmental factors, in leveraging ICT in the financial sector. Accordingly, Omani policymakers should consider taking a similarly integrative perspective to successfully implement ICT in the country's highly interconnected financial sector.
KW - extended TOE
KW - financial institutions
KW - ICT
KW - ICT in Oman
KW - ICT success factors
KW - information and communication technologies
KW - information and communications technology
KW - Oman
KW - success factors
KW - technology-organisation-environment
KW - TOE
KW - TOE model
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U2 - 10.1504/ijbis.2022.123628
DO - 10.1504/ijbis.2022.123628
M3 - Article
AN - SCOPUS:85133722209
SN - 1746-0972
VL - 40
SP - 192
EP - 217
JO - International Journal of Business Information Systems
JF - International Journal of Business Information Systems
IS - 2
M1 - 2
ER -