TY - JOUR
T1 - Keeping customers' data secure
T2 - A cross-cultural study of cybersecurity compliance among the Gen-Mobile workforce
AU - Ameen, Nisreen
AU - Tarhini, Ali
AU - Shah, Mahmood Hussain
AU - Madichie, Nnamdi
AU - Paul, Justin
AU - Choudrie, Jyoti
N1 - Publisher Copyright:
© 2020 Elsevier Ltd
DBLP License: DBLP's bibliographic metadata records provided through http://dblp.org/ are distributed under a Creative Commons CC0 1.0 Universal Public Domain Dedication. Although the bibliographic metadata records are provided consistent with CC0 1.0 Dedication, the content described by the metadata records is not. Content may be subject to copyright, rights of privacy, rights of publicity and other restrictions.
PY - 2021/1
Y1 - 2021/1
N2 - Employees are increasingly relying on mobile devices. In international organizations, more employees are using their personal smartphones for work purposes. Meanwhile, the number of data breaches is rising and affecting the security of customers' data. However, employees' cybersecurity compliance with cybersecurity policies is poorly understood. Researchers have called for a more holistic approach to information security. We propose an employee smartphone-security compliance (ESSC) model, which deepens understanding of employees' information-security behavior by considering influences on the national, organizational, technological (smartphone-specific), and personal levels. The research focuses on secure smartphone use in the workplace among Gen-Mobile (aged 18–35) employees in a cross-cultural context: the United Kingdom (UK), United States (US) and United Arab Emirates (UAE) where 1735 questionnaires were collected. Our findings suggest that those who wish to understand employees' smartphone-security behavior should consider national cybersecurity policies, cultural differences in different countries, and threats specific to smartphone use. In addition, our findings help companies to increase customers’ trust and maintain a positive reputation.
AB - Employees are increasingly relying on mobile devices. In international organizations, more employees are using their personal smartphones for work purposes. Meanwhile, the number of data breaches is rising and affecting the security of customers' data. However, employees' cybersecurity compliance with cybersecurity policies is poorly understood. Researchers have called for a more holistic approach to information security. We propose an employee smartphone-security compliance (ESSC) model, which deepens understanding of employees' information-security behavior by considering influences on the national, organizational, technological (smartphone-specific), and personal levels. The research focuses on secure smartphone use in the workplace among Gen-Mobile (aged 18–35) employees in a cross-cultural context: the United Kingdom (UK), United States (US) and United Arab Emirates (UAE) where 1735 questionnaires were collected. Our findings suggest that those who wish to understand employees' smartphone-security behavior should consider national cybersecurity policies, cultural differences in different countries, and threats specific to smartphone use. In addition, our findings help companies to increase customers’ trust and maintain a positive reputation.
KW - Cross-cultural information security
KW - Customer data
KW - Employee cybersecurity compliance
KW - Smartphone security
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UR - http://www.scopus.com/inward/citedby.url?scp=85090852921&partnerID=8YFLogxK
U2 - 10.1016/j.chb.2020.106531
DO - 10.1016/j.chb.2020.106531
M3 - Article
AN - SCOPUS:85090852921
SN - 0747-5632
VL - 114
SP - 106531
JO - Computers in Human Behavior
JF - Computers in Human Behavior
M1 - 106531
ER -