IT/IS outsourcing contracts, case of Oman

Muna Ba'Omar, Ruqaiah Al-Areimi, Maha A L Wahaibi, Zahran Al-Salti

Research output: Chapter in Book/Report/Conference proceedingConference contribution


This research paper deals with IT /IS outsourcing contracts in Oman. IT/IS outsourcing contract is considered as the most important success factor in IT/IS outsourcing. A well defined contract is the key to a successful relationship between a client and a vendor while undefined contract often leads to disasters. Contracts determine the right, responsibility and what is expected from the two parties. There are several types of IT/IS outsourcing contracts which will be discussed in this research paper. Contractual issues such as: services level, transfer of assets, staffing, pricing and payment, warranty and liability, dispute resolution mechanism, termination, intellectual property and information security will be covered in this research paper. The main purpose of this paper is to study IT/IS outsourcing contracts process in Oman. We have used semi- structured interviews and questionnaires as research methods. Our research focused on IT/IS departments' managers in both public and private organizations.

Original languageEnglish
Title of host publicationInformation Management in the Networked Economy
Subtitle of host publicationIssues and Solutions - Proceedings of the 8th International Business Information Management Association Conference, IBIMA 2007
PublisherInternational Business Information Management Association, IBIMA
Number of pages3
ISBN (Print)9780975339374
Publication statusPublished - 2007
Event8th International Business Information Management Association Conference, IBIMA 2007 - Dublin, Ireland
Duration: Jun 20 2007Jun 22 2007


Other8th International Business Information Management Association Conference, IBIMA 2007

ASJC Scopus subject areas

  • Business and International Management
  • Management Information Systems
  • Management of Technology and Innovation
  • Information Systems and Management


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