IS/IT outsourcing in Oman*: Success factors

Research output: Chapter in Book/Report/Conference proceedingConference contribution


Information Systems/Information Technology (IS/IT) outsourcing contracts vary in their expected outcomes. Some contracts do not accomplish their set goals; on the other hand, others greatly succeed. This variation in outcomes relies not only on expertise and available resources of the IS/IT service provider, but on other factors related to the client as well. The aim of this paper is to explore the main key factors that contribute to the success of IS/IT outsourcing from the experience of some of the public and private organizations in Oman. With this aim, a questionnaire has been developed and distributed, and semi-structured interviews have been conducted with IS/IT managers in those organizations. The results show that most IS/IT arrangements are likely to succeed if the objectives are set clear, the service provider is chosen carefully, and the contract is structured properly. The success is also depends on the willingness of the two parties (the client and the service provider) to establish mutual and trusted ongoing relationship throughout the contract.

Original languageEnglish
Title of host publicationInternet and Information Systems in the Digital Age
Subtitle of host publicationChallenges and Solutions - Proceedings of the 7th International Business Information Management Association Conference, IBIMA 2006
PublisherInternational Business Information Management Association, IBIMA
Number of pages4
ISBN (Print)9780975339367
Publication statusPublished - 2006
Event7th International Business Information Management Association Conference, IBIMA 2006 - Brescia, Italy
Duration: Dec 14 2006Dec 16 2006


Other7th International Business Information Management Association Conference, IBIMA 2006

ASJC Scopus subject areas

  • Business and International Management
  • Management Information Systems
  • Management of Technology and Innovation
  • Information Systems and Management


Dive into the research topics of 'IS/IT outsourcing in Oman*: Success factors'. Together they form a unique fingerprint.

Cite this