TY - GEN
T1 - IS/IT outsourcing in Oman*
T2 - 7th International Business Information Management Association Conference, IBIMA 2006
AU - Al-Salti, Zahran
AU - Al-Gharbi, Khamis
AU - Al-Kindi, Ahmed
PY - 2006
Y1 - 2006
N2 - Information Systems/Information Technology (IS/IT) outsourcing contracts vary in their expected outcomes. Some contracts do not accomplish their set goals; on the other hand, others greatly succeed. This variation in outcomes relies not only on expertise and available resources of the IS/IT service provider, but on other factors related to the client as well. The aim of this paper is to explore the main key factors that contribute to the success of IS/IT outsourcing from the experience of some of the public and private organizations in Oman. With this aim, a questionnaire has been developed and distributed, and semi-structured interviews have been conducted with IS/IT managers in those organizations. The results show that most IS/IT arrangements are likely to succeed if the objectives are set clear, the service provider is chosen carefully, and the contract is structured properly. The success is also depends on the willingness of the two parties (the client and the service provider) to establish mutual and trusted ongoing relationship throughout the contract.
AB - Information Systems/Information Technology (IS/IT) outsourcing contracts vary in their expected outcomes. Some contracts do not accomplish their set goals; on the other hand, others greatly succeed. This variation in outcomes relies not only on expertise and available resources of the IS/IT service provider, but on other factors related to the client as well. The aim of this paper is to explore the main key factors that contribute to the success of IS/IT outsourcing from the experience of some of the public and private organizations in Oman. With this aim, a questionnaire has been developed and distributed, and semi-structured interviews have been conducted with IS/IT managers in those organizations. The results show that most IS/IT arrangements are likely to succeed if the objectives are set clear, the service provider is chosen carefully, and the contract is structured properly. The success is also depends on the willingness of the two parties (the client and the service provider) to establish mutual and trusted ongoing relationship throughout the contract.
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M3 - Conference contribution
AN - SCOPUS:84905080864
SN - 9780975339367
T3 - Internet and Information Systems in the Digital Age Challenges and Solutions - Proceedings of the 7th International Business Information Management Association Conference, IBIMA 2006
SP - 111
EP - 114
BT - Internet and Information Systems in the Digital Age
PB - International Business Information Management Association, IBIMA
Y2 - 14 December 2006 through 16 December 2006
ER -