IS/IT outsourcing in Oman*: Success factors

Zahran Al-Salti; Khamis Al-Gharbi; Ahmed Al-Kindi

IS/IT outsourcing in Oman*: Success factors

Zahran Al-Salti, Khamis Al-Gharbi, Ahmed Al-Kindi

Information Systems

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Information Systems/Information Technology (IS/IT) outsourcing contracts vary in their expected outcomes. Some contracts do not accomplish their set goals; on the other hand, others greatly succeed. This variation in outcomes relies not only on expertise and available resources of the IS/IT service provider, but on other factors related to the client as well. The aim of this paper is to explore the main key factors that contribute to the success of IS/IT outsourcing from the experience of some of the public and private organizations in Oman. With this aim, a questionnaire has been developed and distributed, and semi-structured interviews have been conducted with IS/IT managers in those organizations. The results show that most IS/IT arrangements are likely to succeed if the objectives are set clear, the service provider is chosen carefully, and the contract is structured properly. The success is also depends on the willingness of the two parties (the client and the service provider) to establish mutual and trusted ongoing relationship throughout the contract.

Original language	English
Title of host publication	Internet and Information Systems in the Digital Age
Subtitle of host publication	Challenges and Solutions - Proceedings of the 7th International Business Information Management Association Conference, IBIMA 2006
Publisher	International Business Information Management Association, IBIMA
Pages	111-114
Number of pages	4
ISBN (Print)	9780975339367
Publication status	Published - 2006
Event	7th International Business Information Management Association Conference, IBIMA 2006 - Brescia, Italy Duration: Dec 14 2006 → Dec 16 2006

Other

Other	7th International Business Information Management Association Conference, IBIMA 2006
Country	Italy
City	Brescia
Period	12/14/06 → 12/16/06

ASJC Scopus subject areas

Business and International Management
Management Information Systems
Management of Technology and Innovation
Information Systems and Management

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IS/IT outsourcing in Oman* : Success factors. / Al-Salti, Zahran ; Al-Gharbi, Khamis; Al-Kindi, Ahmed.

Internet and Information Systems in the Digital Age: Challenges and Solutions - Proceedings of the 7th International Business Information Management Association Conference, IBIMA 2006. International Business Information Management Association, IBIMA, 2006. p. 111-114.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Al-Salti, Z , Al-Gharbi, K & Al-Kindi, A 2006, IS/IT outsourcing in Oman*: Success factors. in Internet and Information Systems in the Digital Age: Challenges and Solutions - Proceedings of the 7th International Business Information Management Association Conference, IBIMA 2006. International Business Information Management Association, IBIMA, pp. 111-114, 7th International Business Information Management Association Conference, IBIMA 2006, Brescia, Italy, 12/14/06.

Al-Salti, Zahran ; Al-Gharbi, Khamis ; Al-Kindi, Ahmed. / IS/IT outsourcing in Oman* : Success factors. Internet and Information Systems in the Digital Age: Challenges and Solutions - Proceedings of the 7th International Business Information Management Association Conference, IBIMA 2006. International Business Information Management Association, IBIMA, 2006. pp. 111-114

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