Abstract
Information Systems/Information Technology (IS/IT) outsourcing contracts vary in their expected outcomes. Some contracts do not accomplish their set goals; on the other hand, others greatly succeed. This variation in outcomes relies not only on expertise and available resources of the IS/IT service provider, but on other factors related to the client as well. The aim of this paper is to explore the main key factors that contribute to the success of IS/IT outsourcing from the experience of some of the public and private organizations in Oman. With this aim, a questionnaire has been developed and distributed, and semi-structured interviews have been conducted with IS/IT managers in those organizations. The results show that most IS/IT arrangements are likely to succeed if the objectives are set clear, the service provider is chosen carefully, and the contract is structured properly. The success is also depends on the willingness of the two parties (the client and the service provider) to establish mutual and trusted ongoing relationship throughout the contract.
| Original language | English |
|---|---|
| Title of host publication | Internet and Information Systems in the Digital Age |
| Subtitle of host publication | Challenges and Solutions - Proceedings of the 7th International Business Information Management Association Conference, IBIMA 2006 |
| Publisher | International Business Information Management Association, IBIMA |
| Pages | 111-114 |
| Number of pages | 4 |
| ISBN (Print) | 9780975339367 |
| Publication status | Published - 2006 |
| Event | 7th International Business Information Management Association Conference, IBIMA 2006 - Brescia, Italy Duration: Dec 14 2006 → Dec 16 2006 |
Other
| Other | 7th International Business Information Management Association Conference, IBIMA 2006 |
|---|---|
| Country | Italy |
| City | Brescia |
| Period | 12/14/06 → 12/16/06 |
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ASJC Scopus subject areas
- Business and International Management
- Management Information Systems
- Management of Technology and Innovation
- Information Systems and Management
Cite this
IS/IT outsourcing in Oman* : Success factors. / Al-Salti, Zahran; Al-Gharbi, Khamis; Al-Kindi, Ahmed.
Internet and Information Systems in the Digital Age: Challenges and Solutions - Proceedings of the 7th International Business Information Management Association Conference, IBIMA 2006. International Business Information Management Association, IBIMA, 2006. p. 111-114.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
}
TY - GEN
T1 - IS/IT outsourcing in Oman*
T2 - Success factors
AU - Al-Salti, Zahran
AU - Al-Gharbi, Khamis
AU - Al-Kindi, Ahmed
PY - 2006
Y1 - 2006
N2 - Information Systems/Information Technology (IS/IT) outsourcing contracts vary in their expected outcomes. Some contracts do not accomplish their set goals; on the other hand, others greatly succeed. This variation in outcomes relies not only on expertise and available resources of the IS/IT service provider, but on other factors related to the client as well. The aim of this paper is to explore the main key factors that contribute to the success of IS/IT outsourcing from the experience of some of the public and private organizations in Oman. With this aim, a questionnaire has been developed and distributed, and semi-structured interviews have been conducted with IS/IT managers in those organizations. The results show that most IS/IT arrangements are likely to succeed if the objectives are set clear, the service provider is chosen carefully, and the contract is structured properly. The success is also depends on the willingness of the two parties (the client and the service provider) to establish mutual and trusted ongoing relationship throughout the contract.
AB - Information Systems/Information Technology (IS/IT) outsourcing contracts vary in their expected outcomes. Some contracts do not accomplish their set goals; on the other hand, others greatly succeed. This variation in outcomes relies not only on expertise and available resources of the IS/IT service provider, but on other factors related to the client as well. The aim of this paper is to explore the main key factors that contribute to the success of IS/IT outsourcing from the experience of some of the public and private organizations in Oman. With this aim, a questionnaire has been developed and distributed, and semi-structured interviews have been conducted with IS/IT managers in those organizations. The results show that most IS/IT arrangements are likely to succeed if the objectives are set clear, the service provider is chosen carefully, and the contract is structured properly. The success is also depends on the willingness of the two parties (the client and the service provider) to establish mutual and trusted ongoing relationship throughout the contract.
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UR - http://www.scopus.com/inward/citedby.url?scp=84905080864&partnerID=8YFLogxK
M3 - Conference contribution
SN - 9780975339367
SP - 111
EP - 114
BT - Internet and Information Systems in the Digital Age
PB - International Business Information Management Association, IBIMA
ER -