Abstract
This paper reports the findings of a survey exploring the implementation of four aspects of quality management (QM): tools, measurements and documentation in organisations operating in the Sultanate of Oman. Data for this study were collected from 57 ISO 9001:2000 (ISO, International Organization for Standardization) and non-ISO 9001:2000 certified organisations in both manufacturing and service sectors. The findings revealed that Omani organisations have a high usage of the best practices, tools and techniques of QM, have a high degree of documentation and have performed well in comparison to their competitors. The survey results showed that there are significant differences between ISO 9001:2000 and non-ISO 9001:2000 certified organisations in all the four aspects of QM. ISO 9001:2000 certified organisations have a high degree of usage of QM in all the four important aspects as compared to non-ISO 9001:2000 certified organisations. However, in terms of perceived performance, it was found that there were no statistically significant differences between the ISO 9001:2000 certified and non-ISO 9001:2000 certified organisations.
| Original language | English |
|---|---|
| Pages (from-to) | 183-201 |
| Number of pages | 19 |
| Journal | International Journal of Productivity and Quality Management |
| Volume | 7 |
| Issue number | 2 |
| DOIs | |
| Publication status | Published - Feb 2011 |
Keywords
- GCC
- Gulf cooperation countries
- ISO 9000
- Measurement
- Oman
- Practices
- QM
- Quality management
- Tools
ASJC Scopus subject areas
- Business, Management and Accounting(all)