Factors affecting job performance: The case of jordanian hotels' kitchen staff

Ashraf Deeb*, Omar Abedalla Alananzeh, Ali Tarhini, Ra'ed Masa'deh

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

8 Citations (Scopus)


This paper aims at investigating the effects of work pressure, duties and responsibilities, career advancement opportunities, and the physical work environment on job performance of the hotels' kitchen staff. A structured questionnaire was used to collect information from the employees working in five-star hotels in Jordan. Multiple regression analysis was conducted to test the research hypotheses. Results of the current study revealed that there is a significant impact of work pressure and career advancement opportunities on job performance, whereas duties and responsibilities, and the physical work environment have not significant impact on it. Results of T-test and ANOVA showed that there is no significant difference in the impact of job performance that can be attributed to gender, age, educational level, personal income, marital status, job position, and position experience. The findings of this study will contribute a better understanding of the best work environment that could enhance the performance of the staff and increase guests' satisfactions.

Original languageEnglish
Pages (from-to)340-360
Number of pages21
JournalInternational Journal of Public Sector Performance Management
Issue number3
Publication statusPublished - 2020


  • Hotel management
  • Job performance
  • Jordan
  • Public sector
  • Work pressure

ASJC Scopus subject areas

  • Public Administration
  • Strategy and Management
  • Organizational Behavior and Human Resource Management


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