Exploring the use of social media by governments worldwide

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

New technologies are affecting many different aspects of life. Social media is one of these technologies, which has revolutionized communication between government departments and their citizens. There are many benefits that governments worldwide have gained by adopting social media tools but there are also some challenges that need to be addressed. The objectives of this research are twofold: 1) to explore the use of social media tools by different countries in different parts of the world, categorising them by speciality; and 2) to highlight the benefits and obstacles of using social media tools by government agencies. In order to achieve these objectives a systematic literature review was conducted. Relevant journal articles, conference proceedings, official documents and internet websites were searched and analysed. Through providing real world examples of how government departments worldwide are currently using such technologies to enhance their service offerings it is hoped that this work will help encourage governmental agencies opting to use social media to jump on the social media bandwagon and start taking advantage of such technological advancements.

Original languageEnglish
Title of host publicationProceedings of the 25th International Business Information Management Association Conference - Innovation Vision 2020: From Regional Development Sustainability to Global Economic Growth, IBIMA 2015
PublisherInternational Business Information Management Association, IBIMA
Pages2225-2242
Number of pages18
ISBN (Print)9780986041945
Publication statusPublished - 2015
Event25th International Business Information Management Association Conference - Innovation Vision 2020: From Regional Development Sustainability to Global Economic Growth, IBIMA 2015 - Amsterdam, Netherlands
Duration: May 7 2015May 8 2015

Other

Other25th International Business Information Management Association Conference - Innovation Vision 2020: From Regional Development Sustainability to Global Economic Growth, IBIMA 2015
CountryNetherlands
CityAmsterdam
Period5/7/155/8/15

Keywords

  • Gov 2.0
  • Government agencies
  • Participation and collaboration
  • Social media
  • Social networks
  • Technology adoption
  • Transparency
  • Web 2.0

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems and Management

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