Exploring the adoption of mobile applications: Case studies in government agencies in Oman

Laila Al-Azizi, Ali H. Al-Badi, Taiba Al-Zrafi, Sujeet Kumar Sharma

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

People in today's world are on the move and they're using mobile applications to get there, whether they use mobile phones, tablets, or other mobile devices. That's why mobile apps becoming so much important in our daily-life. Mobile apps allow customers to have services at their fingertips. Obviously, Mobile technology is significantly expanding governments' capacity to extend access to existing services, to expand the delivery of new services, to increase active citizen participation in government operations and to change the way of working within the public sector. Most government agencies are facing some challenges and barriers adopting mobile applications. The factors that influence the employees' acceptance and willingness to use utilize these applications in their daily work are crucial; therefore, exploring such factors is of significant importance. This study aims to investigate Omani government employees' willingness to adopt and use mobile applications. Also, it aims to explore the extent to which the employees believe that mobile applications adoption contributes in improving productivity and work efficiency. The investigation employs a research model which is based on Unified Theory of Acceptance and Use of Technology (UTAUT). To achieve research objectives a quantitative approach was adopted, in which questionnaire was utilized to collect the required data. It was found that the performance expectancy, effort expectancy and facilitating conditions (independent variables) have positive influence on behavioral intention of the government employees to use the mobile applications and the moderators (age, gender, experience and awareness) have a moderating impact on the relationship between the independent factors and behavioral intention use the mobile applications.

Original languageEnglish
Title of host publicationProceedings of the 29th International Business Information Management Association Conference - Education Excellence and Innovation Management through Vision 2020
Subtitle of host publicationFrom Regional Development Sustainability to Global Economic Growth
PublisherInternational Business Information Management Association, IBIMA
Pages1995-2022
Number of pages28
ISBN (Electronic)9780986041976
Publication statusPublished - 2017
Event29th International Business Information Management Association Conference - Education Excellence and Innovation Management through Vision 2020: From Regional Development Sustainability to Global Economic Growth - Vienna, Austria
Duration: May 3 2017May 4 2017

Other

Other29th International Business Information Management Association Conference - Education Excellence and Innovation Management through Vision 2020: From Regional Development Sustainability to Global Economic Growth
CountryAustria
CityVienna
Period5/3/175/4/17

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Keywords

  • E-government
  • E-services
  • Mobile application

ASJC Scopus subject areas

  • Business and International Management
  • Management Information Systems
  • Information Systems and Management

Cite this

Al-Azizi, L., Al-Badi, A. H., Al-Zrafi, T., & Sharma, S. K. (2017). Exploring the adoption of mobile applications: Case studies in government agencies in Oman. In Proceedings of the 29th International Business Information Management Association Conference - Education Excellence and Innovation Management through Vision 2020: From Regional Development Sustainability to Global Economic Growth (pp. 1995-2022). International Business Information Management Association, IBIMA.