Exploring the adoption of mobile applications: Case studies in government agencies in Oman

People in today's world are on the move and they're using mobile applications to get there, whether they use mobile phones, tablets, or other mobile devices. That's why mobile apps becoming so much important in our daily-life. Mobile apps allow customers to have services at their fingertips. Obviously, Mobile technology is significantly expanding governments' capacity to extend access to existing services, to expand the delivery of new services, to increase active citizen participation in government operations and to change the way of working within the public sector. Most government agencies are facing some challenges and barriers adopting mobile applications. The factors that influence the employees' acceptance and willingness to use utilize these applications in their daily work are crucial; therefore, exploring such factors is of significant importance. This study aims to investigate Omani government employees' willingness to adopt and use mobile applications. Also, it aims to explore the extent to which the employees believe that mobile applications adoption contributes in improving productivity and work efficiency. The investigation employs a research model which is based on Unified Theory of Acceptance and Use of Technology (UTAUT). To achieve research objectives a quantitative approach was adopted, in which questionnaire was utilized to collect the required data. It was found that the performance expectancy, effort expectancy and facilitating conditions (independent variables) have positive influence on behavioral intention of the government employees to use the mobile applications and the moderators (age, gender, experience and awareness) have a moderating impact on the relationship between the independent factors and behavioral intention use the mobile applications.