E-commerce need analysis via quality function deployment

M. A. Shaikh, A. H. Al-Badi, A. H. Al-Elaiwi, A. Al-Ameri, J. A. Whittaker

Research output: Chapter in Book/Report/Conference proceedingConference contribution

7 Citations (Scopus)

Abstract

This paper presents a Quality Function Deployment (QFD) application to analyze technical and management requirements as part of a systematic 3-step process that implements E-Commerce in a corporation. The rapid growth and advancement of Information Technology (IT) has opened windows of opportunities for organizations as well as for individuals. One clear example is the Electronic Commerce. It is expected that E-Commerce will explode in the next few years reaching more than $300 billion with a total of 31 million online buyers involving billions of transactions. However, organizations, in their attempt to conduct business over the Interact face monumental challenges and difficulties. Since E-Commerce is a new phenomenon and continues to be in its infantile stage, acquiring the right and required technology and/or personnel presents a huge challenge for many organizations. E-Commerce challenges, in general, can be classified into two groups - technical and management. Technical challenges deal with hardware, software, and network problems. In addition, payment methods, security, and service support are issues that require great deal of attention. On the other hand, challenges related to management include staffing expertise, change of organization structure, and management transition. E-Commerce awareness is yet another challenge that requires close attention. In order to meet these challenges, there is a dire need for applying scientific techniques and methodologies to E-Commerce. A systematic 3-step approach is developed to better understand the needs of E-Commerce. First, the status quo of representative businesses in the public and private sectors are examined. Next, needs of businesses are identified. Last, mathematical models are developed to solve specific E-Commerce problems. In this paper the second step is described in greater detail with emphasis on QFD.

Original languageEnglish
Title of host publicationIEEE International Engineering Management Conference
Pages317-322
Number of pages6
Publication statusPublished - 2001
EventChange Management and the New Industrial Revolution (IEMC'01) - Albany, NY, United States
Duration: Oct 7 2001Oct 9 2001

Other

OtherChange Management and the New Industrial Revolution (IEMC'01)
CountryUnited States
CityAlbany, NY
Period10/7/0110/9/01

Fingerprint

Quality function deployment
Electronic commerce
Industry
Information technology
Personnel
Mathematical models
Hardware

ASJC Scopus subject areas

  • Hardware and Architecture
  • Industrial and Manufacturing Engineering

Cite this

Shaikh, M. A., Al-Badi, A. H., Al-Elaiwi, A. H., Al-Ameri, A., & Whittaker, J. A. (2001). E-commerce need analysis via quality function deployment. In IEEE International Engineering Management Conference (pp. 317-322)

E-commerce need analysis via quality function deployment. / Shaikh, M. A.; Al-Badi, A. H.; Al-Elaiwi, A. H.; Al-Ameri, A.; Whittaker, J. A.

IEEE International Engineering Management Conference. 2001. p. 317-322.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Shaikh, MA, Al-Badi, AH, Al-Elaiwi, AH, Al-Ameri, A & Whittaker, JA 2001, E-commerce need analysis via quality function deployment. in IEEE International Engineering Management Conference. pp. 317-322, Change Management and the New Industrial Revolution (IEMC'01), Albany, NY, United States, 10/7/01.
Shaikh MA, Al-Badi AH, Al-Elaiwi AH, Al-Ameri A, Whittaker JA. E-commerce need analysis via quality function deployment. In IEEE International Engineering Management Conference. 2001. p. 317-322
Shaikh, M. A. ; Al-Badi, A. H. ; Al-Elaiwi, A. H. ; Al-Ameri, A. ; Whittaker, J. A. / E-commerce need analysis via quality function deployment. IEEE International Engineering Management Conference. 2001. pp. 317-322
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