Konzeption und implementierung eines qualitätsmanagementsystems nach ISO 9001: 2000. Qualitäts- und effizienzsteigerung über 3 jahre an der Augenklinik der Sultan Qabbos Universität in Oman

Translated title of the contribution: Conceiving and implementing an ISO 9001: 2000 quality management system. Quality improvement and efficiency increase over 3 years at the Dept. of Ophthalmology, Sultan Qaboos University in Oman

A. A. Bialasiewicz, K. Breidenbach, A. Ganesh, R. Al-Saeidi, S. S. Ganguly

Research output: Contribution to journalArticle

10 Citations (Scopus)

Abstract

Background. Oman is a developing country of the Middle East with a University Hospital in a national health system. Problems related to documentation, structure, and procedure prevailing in a multicultural environment result in a lack of productivity. The aim of this study was to test the feasibility of introducing a quality management system according to ISO 9001:2000 into a university department of ophthalmology with special reference to quality and efficiency data over 3 years. Materials and methods. Standardized types of documentation (35 documents, 183 forms and formats, and 453 registers) under a formal roof (booklets for work instructions, quality management, procedures) were conceived in 2001 and implemented, and were evaluated by descriptive statistics over the years 2002-2005 with respect to quality and efficiency. In 2005, the departmental QMS was merged into the QMS of the whole hospital. Results. Establishment of "responsibility clusters" with structured surveillance tasks, procedural improvements, and continuous audits resulted in a significant quality improvement already during the implementation until ISO 9001:2000 certification in 2002, and over the following 3 years. The data were assessed by non-conformities documented monthly (total inpatients: -50%, outpatients: -20%, operating theater: -100%, teaching: -10%; p

Original languageGerman
Pages (from-to)877-887
Number of pages11
JournalOphthalmologe
Volume103
Issue number10
DOIs
Publication statusPublished - Oct 2006

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Keywords

  • Certification
  • Developing countries
  • ISO 9001:2000
  • Middle East
  • Oman
  • Quality management system (QMS)

ASJC Scopus subject areas

  • Ophthalmology

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