Business process reengineering using enterprise social network

Amjed Al-Thuhli, Mohammed Al-Badawi

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Organizations are using business process reengineering methods to improve their products and services in term of quality, speed and cost. In this study business process reengineering method used to enhance the Innovation and Support Center services. The method specifies the process to be reengineered, proposes alternative automated processes generated from Enterprise Social Network used by the Center and simulate the new proposed reengineered business process. The result shows that the reengineering of current business process using Enterprise Social Network business process is improving the Center services by delivering faster service with lower cost.

Original languageEnglish
Title of host publicationTrends and Advances in Information Systems and Technologies
PublisherSpringer-Verlag
Pages925-933
Number of pages9
ISBN (Print)9783319777023
DOIs
Publication statusPublished - Jan 1 2018
Event6th World Conference on Information Systems and Technologies, WorldCIST 2018 - Naples, Italy
Duration: Mar 27 2018Mar 29 2018

Publication series

NameAdvances in Intelligent Systems and Computing
Volume745
ISSN (Print)2194-5357

Other

Other6th World Conference on Information Systems and Technologies, WorldCIST 2018
CountryItaly
CityNaples
Period3/27/183/29/18

Keywords

  • Business process reengineering
  • Enterprise Social Network
  • Simulation

ASJC Scopus subject areas

  • Control and Systems Engineering
  • Computer Science(all)

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  • Cite this

    Al-Thuhli, A., & Al-Badawi, M. (2018). Business process reengineering using enterprise social network. In Trends and Advances in Information Systems and Technologies (pp. 925-933). (Advances in Intelligent Systems and Computing; Vol. 745). Springer-Verlag. https://doi.org/10.1007/978-3-319-77703-0_90