Abstract
Reverse logistics is an activity within organizations delegated to the customer service function, where customers with warranted or defective products would return them to their suppliers. To rank third-party reverse logistic (3PL) providers with regard to various criteria, including dual-role factors, this paper introduces a new model, which is based on data envelopment analysis. A numerical example demonstrates the application of the proposed model.
| Original language | English |
|---|---|
| Pages (from-to) | 3762-3769 |
| Number of pages | 8 |
| Journal | Australian Journal of Basic and Applied Sciences |
| Volume | 4 |
| Issue number | 8 |
| Publication status | Published - Aug 2010 |
Keywords
- 3PL provider
- Data envelopment analysis
- Dual-role factors
- Super-efficiency analysis
ASJC Scopus subject areas
- General