A model based framework supporting ITIL Service IT Management

Manel Jelliti*, Michelle Sibilla, Yassine Jamoussi, Henda Ben Ghezala

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

The implementation of an adequate business management system for information technologies (IT) requires recognition of business needs, current level of maintenance, better insights into available approaches and tools, as well as their interoperability and integration. The approach we are proposing in this topic aims the reusing and the extension of CIM (Common Informational Model), a standard Model in System Management domain, for designing the ITIL (Information Technology Infrastructure Library) processes. According to ITIL, the CMDB (Configuration Management Database) forms the basis for effective and efficient IT Service Management. We will present how core processes correlate to each other and point out the challenge of setting up a CMDB. We also present the key requirements for designing CMDB with using the MDA (Model Driven Architecture) approach and focus in the PIM (Platform Independent Model) phase. In order to ensure a well-founded business management of ITIL CMDB and the different dependencies between processes, a static view must be provided with a behavior view. Our approach of the behavior modeling is based upon the integration of statechart diagrams UML2.0 in the CIM model.

Original languageEnglish
Title of host publicationEnterprise, Business-Process and Information Systems Modeling - 11th International Workshop, BPMDS 2010 and 15th International Conference, EMMSAD 2010, Held at CAiSE 2010, Proceedings
PublisherSpringer Verlag
Pages208-219
Number of pages12
Volume50 LNBIP
ISBN (Print)9783642130502
DOIs
Publication statusPublished - 2010
Event11th International Workshop on Business Process Modeling, Development and Support, BPMDS 2010 and 15th International Conference on Exploring Modeling Methods for Systems Analysis and Design, EMMSAD 2010, Held in Conjunction with CAiSE 2010 - Hammamet, Tunisia
Duration: Jun 7 2010Jun 8 2010

Publication series

NameLecture Notes in Business Information Processing
Volume50 LNBIP
ISSN (Print)1865-1348

Other

Other11th International Workshop on Business Process Modeling, Development and Support, BPMDS 2010 and 15th International Conference on Exploring Modeling Methods for Systems Analysis and Design, EMMSAD 2010, Held in Conjunction with CAiSE 2010
CountryTunisia
CityHammamet
Period6/7/106/8/10

Keywords

  • CIM
  • CMDB
  • IT Service Management (ITSM)
  • ITIL
  • Model Driven Architecture (MDA).

ASJC Scopus subject areas

  • Business and International Management
  • Management Information Systems
  • Modelling and Simulation
  • Control and Systems Engineering
  • Information Systems and Management
  • Information Systems
  • Business, Management and Accounting(all)

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  • Cite this

    Jelliti, M., Sibilla, M., Jamoussi, Y., & Ghezala, H. B. (2010). A model based framework supporting ITIL Service IT Management. In Enterprise, Business-Process and Information Systems Modeling - 11th International Workshop, BPMDS 2010 and 15th International Conference, EMMSAD 2010, Held at CAiSE 2010, Proceedings (Vol. 50 LNBIP, pp. 208-219). (Lecture Notes in Business Information Processing; Vol. 50 LNBIP). Springer Verlag. https://doi.org/10.1007/978-3-642-13051-9_18