A framework for interfacing unstructured data into business process from enterprise social networks

The increased number of Enterprise Social Networks (ESN) business applications has had a major impact on organizations' business processes improvements by allowing the involvement of human interactions to these process. However, these applications generate unstructured data which create barriers and challenges to offering the data in the form of web services in a SOA environment, which again impacts negatively the business process. In this context, the authors propose a framework to interface ESN unstructured data into BP using text mining techniques. The Term frequency-inverse document frequency is used as a weighting schema in this framework. After that, the cosine similarity and k-mean are utilized to find similar values from different documents and cluster documents into groups respectively. The result of the evaluation of the framework shows promising results for retrieving social unstructured data. These results can be published into the SOA enterprise service bus using the RESTful web services.