• 225 Citations
  • 8 h-Index
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Fingerprint Dive into the research topics where Kamla Al Busaidi is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

  • 8 Similar Profiles
Knowledge management Engineering & Materials Science
Personnel Engineering & Materials Science
Expert systems Engineering & Materials Science
Knowledge acquisition Engineering & Materials Science
Information technology Engineering & Materials Science
Industry Engineering & Materials Science
Blended Learning Social Sciences
Health Engineering & Materials Science

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Research Output 2005 2018

  • 225 Citations
  • 8 h-Index
  • 22 Conference contribution
  • 16 Article
  • 2 Chapter

Empowering CRM through business intelligence applications: A study in the telecommunications sector

Al-Zadjali, M. & Al Busaidi, K., Oct 1 2018, In : International Journal of Knowledge Management. 14, 4, p. 68-87 20 p.

Research output: Contribution to journalArticle

Competitive intelligence

Inter-organizational knowledge transfer in Omani SMEs: influencing factors

Al-Jabri, H. & Al Busaidi, K., Aug 13 2018, In : VINE Journal of Information and Knowledge Management Systems. 48, 3, p. 333-351 19 p.

Research output: Contribution to journalArticle

knowledge transfer
national economy
Influencing factors

The values of BI-empowered customer service in telecom

Al-Zadjali, M. & Al Busaidi, K., Jan 1 2018, In : International Journal of Electronic Customer Relationship Management. 11, 4, p. 363-383 21 p.

Research output: Contribution to journalArticle

Customer service
Business intelligence
Call centres
1 Citation (Scopus)
Social networking sites
Knowledge sharing
Communities of practice
Delphi study
Nonprofit organization

Blood donation self-assessment system

Balhaf, L. A. I., Al-Dhuhli, N. N., Ba-Omar, R. S. & Al-Busaidi, K. A., 2017, Proceedings of the 29th International Business Information Management Association Conference - Education Excellence and Innovation Management through Vision 2020: From Regional Development Sustainability to Global Economic Growth. International Business Information Management Association, IBIMA, p. 2278-2285 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Decision tables
Expert systems
Information technology