TY - GEN
T1 - The effect of heterogeneous demographics on the quality determinants of e-government services
AU - Sharma, Sujeet Kumar
AU - Al-Zadjali, Fatma
AU - Al-Khanbashi, Jihan
PY - 2014
Y1 - 2014
N2 - E-government initiatives are in the development stage in many developing countries. This paper attempts to understand the effect of heterogeneous demographics on the main determinants namely reliability, efficiency, security, and responsiveness of e-government services in Oman. The data were collected using Google forms, a free survey design service provided by Google, from 115 residents of Oman. The data were analysed using factor analysis and multivariate analysis of variance (MANOVA). The results obtained from factor analysis show that reliability construct shares maximum variance followed by responsiveness, efficiency, and security. Furthermore, the results of MANOVA show that gender has no effect whereas age groups and education levels have statistically significant effect on the scores of the aforementioned factors. This study can be useful to webmasters, egovernment service providers and academicians for understanding and developing egovernment initiatives.
AB - E-government initiatives are in the development stage in many developing countries. This paper attempts to understand the effect of heterogeneous demographics on the main determinants namely reliability, efficiency, security, and responsiveness of e-government services in Oman. The data were collected using Google forms, a free survey design service provided by Google, from 115 residents of Oman. The data were analysed using factor analysis and multivariate analysis of variance (MANOVA). The results obtained from factor analysis show that reliability construct shares maximum variance followed by responsiveness, efficiency, and security. Furthermore, the results of MANOVA show that gender has no effect whereas age groups and education levels have statistically significant effect on the scores of the aforementioned factors. This study can be useful to webmasters, egovernment service providers and academicians for understanding and developing egovernment initiatives.
KW - E-government
KW - Factor analysis
KW - MANOVA
KW - Service quality
UR - http://www.scopus.com/inward/record.url?scp=84926147664&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84926147664&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84926147664
T3 - Proceedings of the 24th International Business Information Management Association Conference - Crafting Global Competitive Economies: 2020 Vision Strategic Planning and Smart Implementation
SP - 436
EP - 444
BT - Proceedings of the 24th International Business Information Management Association Conference - Crafting Global Competitive Economies
A2 - Soliman, Khalid S.
PB - International Business Information Management Association, IBIMA
T2 - 24th International Business Information Management Association Conference - Crafting Global Competitive Economies: 2020 Vision Strategic Planning and Smart Implementation
Y2 - 6 November 2014 through 7 November 2014
ER -