TY - JOUR
T1 - Service quality aspects and sports scientific conventions
T2 - An experience from Iran
AU - Talebpour, Mahdi
AU - Ghaderi, Zahed
AU - Rajabi, Mojtaba
AU - Mosalanejad, Mohammad
AU - Sahebkaran, Mohammad Ali
N1 - Publisher Copyright:
© 2017 Taylor & Francis.
PY - 2017/10/2
Y1 - 2017/10/2
N2 - This study investigates the role of service quality aspects in a Sport Scientific Convention held in Mashhad, Iran in 2015. A sample of 175 conference attendees were targeted to investigate the quality of services offered, their satisfaction, and intention to return. However, the findings show that the quality of access to destination and venue affect service accessibility quality. The hotel value and hotel staff interaction affect accommodation quality, but the atmosphere of the hotel does not. The internal environment of the venue and its staff interaction affect venue quality in a direct and meaningful way, but venue value does not. In addition, convention process and product affect convention quality in a direct and meaningful way. There is also a direct and meaningful relationship between accommodation quality, venue, and convention quality, and service quality in the sports scientific convention. Access quality, however, is not a part of this relationship. On the other hand, there is a relationship between access quality and satisfaction, and satisfaction affects participants' intent to return to the convention.
AB - This study investigates the role of service quality aspects in a Sport Scientific Convention held in Mashhad, Iran in 2015. A sample of 175 conference attendees were targeted to investigate the quality of services offered, their satisfaction, and intention to return. However, the findings show that the quality of access to destination and venue affect service accessibility quality. The hotel value and hotel staff interaction affect accommodation quality, but the atmosphere of the hotel does not. The internal environment of the venue and its staff interaction affect venue quality in a direct and meaningful way, but venue value does not. In addition, convention process and product affect convention quality in a direct and meaningful way. There is also a direct and meaningful relationship between accommodation quality, venue, and convention quality, and service quality in the sports scientific convention. Access quality, however, is not a part of this relationship. On the other hand, there is a relationship between access quality and satisfaction, and satisfaction affects participants' intent to return to the convention.
KW - Intent to return
KW - satisfaction
KW - service quality
KW - sports scientific convention
KW - tourism
UR - http://www.scopus.com/inward/record.url?scp=85033378879&partnerID=8YFLogxK
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U2 - 10.1080/15470148.2017.1359805
DO - 10.1080/15470148.2017.1359805
M3 - Article
AN - SCOPUS:85033378879
SN - 1547-0148
VL - 18
SP - 260
EP - 281
JO - Journal of Convention and Event Tourism
JF - Journal of Convention and Event Tourism
IS - 4
ER -