Quality of Oncology Nursing Care as Perceived by Patients with Cancer: Results From Three Arab Countries

Background Patient satisfaction was defined as expectation and perception of the patients about real nursing care they receive. Objective The aim of this study was to evaluate the quality of oncology nursing care as perceived by patients with cancer in 3 Arabic countries (Jordan, Oman, and Egypt). Methods A cross-sectional design with convenience sampling approach was used. A total of 517 patients with cancer (Jordan, 200, 38.7%; Sultanate of Oman, 137, 26.5%; and Egypt, 180, 34.8%) participated and completed the study's questionnaires including sociodemographic data and the Quality of Oncology Nursing Care Scale (QONCS). Results Moderate quality of oncology nursing care was reported by the participants. The overall mean for the quality of oncology care as measured by the QONCS-Ar (QONCS Arabic version) was highest in Oman (153.40; SD, 4.10), followed by Jordan (150.93; SD, 2.10) and then Egypt (148.0; SD, 3.80). The results were significantly different in the total score of the QONCS-Ar (F = 45.20, P <.001) among the 3 countries. The results also differed in all domains of oncology nursing care according to days of treatment and marital status. Conclusion Findings are considered a baseline for future research and highlight the importance of evaluating quality of oncology nursing care as perceived by the patients with cancer. Implications for Practice The results from the current study can be used to develop an interventional program focusing on the needs of patients and their perceptions of care.