Quality of E-government Services in Oman: A Perspective of E-government Services Providers

Taiseera Hazeem Al Balushi*

*المؤلف المقابل لهذا العمل

نتاج البحث: Conference contribution

1 اقتباس (Scopus)

ملخص

Governments are continuously working on improving their e-services delivery in order to serve citizens, other governments and businesses at the most effective and efficient manner. At the same time there are an extensive number of studies concerning the evaluation and assessment of e-services to improve users/citizen satisfaction with regards to e-government services. The purpose of this paper is to study the e-government services quality factors that are of key importance from the viewpoint of e-service providers in the Sultanate of Oman and what procedures followed in measuring service quality to ensure users' satisfaction. The study is based on six most important quality factors (personalization, performance, usability, and security, users’ involvement, and web design) where about a qualitative content analysis approach was followed to e-service providers’ view of quality and how it is measured. The analysis of the in depth interviews and the application of content analysis categorized the perspective of the e-service providers into three main categories: e-transformation strategy, technical requirements, and citizen’s participation.

اللغة الأصليةEnglish
عنوان منشور المضيفProceedings of the 30th International Business Information Management Association Conference, IBIMA 2017 - Vision 2020
العنوان الفرعي لمنشور المضيفSustainable Economic development, Innovation Management, and Global Growth
المحررونKhalid S. Soliman
ناشرInternational Business Information Management Association, IBIMA
الصفحات763-770
عدد الصفحات8
رقم المعيار الدولي للكتب (الإلكتروني)9780986041990
حالة النشرPublished - 2017
الحدث30th International Business Information Management Association Conference - Vision 2020: Sustainable Economic development, Innovation Management, and Global Growth, IBIMA 2017 - Madrid, Spain
المدة: نوفمبر ٨ ٢٠١٧نوفمبر ٩ ٢٠١٧

سلسلة المنشورات

الاسمProceedings of the 30th International Business Information Management Association Conference, IBIMA 2017 - Vision 2020: Sustainable Economic development, Innovation Management, and Global Growth
مستوى الصوت2017-January

Other

Other30th International Business Information Management Association Conference - Vision 2020: Sustainable Economic development, Innovation Management, and Global Growth, IBIMA 2017
الدولة/الإقليمSpain
المدينةMadrid
المدة١١/٨/١٧١١/٩/١٧

ASJC Scopus subject areas

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بصمة

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