Integrated Fuzzy AHP-TOPSIS Method to Analyze Green Management Practice in Hospitality Industry in the Sultanate of Oman

Climate change is the most serious threat that the modern world has ever faced. This has led to increasing attention from the government, industries, researchers, and practitioners on the theme of green practice. Due to the heightened awareness of climate change, the hospitality industry is under pressure to implement green practices and reduce the environmental impact of their operation. The research aims at understanding the indicators that define green practice in the hospitality industry and then developing a model that can be used to measure the green score. The research identifies twenty-six indicators of green practice in the hotel industry. These indicators were clustered into six different criteria. Based on the identified indicators and criteria, an integrated fuzzy AHP-TOPSIS method is proposed to calculate the green score. The fuzzy AHP method is used to calculate the weight of the criteria and indicators, while the fuzzy TOPSIS method is used to calculate the green score and rank hotels. The fuzzy AHP result shows that the criterion “Recycling and Reuse” has the highest weight among the identified criteria, while “Green Training and Incentives” has the lowest weight. The application of the proposed method is demonstrated by using a case study of hotels situated in the Sultanate of Oman. The result shows that the 4-star and 5-star hotels in the Sultanate have green scores between 0.56 and 0.641 out of 1.0 at a 95% confidence interval. The results further show that having a high star ranking hotel does not necessarily mean that the hotel is better in terms of green practice. The developed model helps the hotel industry to understand the indicator and criteria, as identified in this research work, they need to improve in order to improve their overall green management practice.