TY - JOUR
T1 - Framework for performance measurement and management in a collaborative business environment
AU - Ferreira, Pedro Sena
AU - Shamsuzzoha, A. H.M.
AU - Toscano, Cesar
AU - Cunha, Pedro
PY - 2012/7
Y1 - 2012/7
N2 - Purpose: The purpose of this paper is to provide practical justification for performance measurement and management within a collaborative business network. The basic performance measurement indicators are elaborated within the scope of this research. Design/methodology/approach: Performance measurement techniques are highlighted through the application of an ICT-based solution approach, with special focus on business collaboration among small and medium sized enterprises (SMEs). Findings: From the basic need to measure the performance of individual partners within a business network, this research proposes a generic framework and process flow with the objective of evaluating the individual partners in terms of various performance indicators such as key success factors (KSF), key performance factors (KPF) and key performance indicators (KPI). The outcomes from this framework or process flow will help partners in the network to build valuable trust, cooperation and coordination. Originality/value: The focus of this paper is to demonstrate the methodological approach of measuring the performance through identifying and prioritizing the performance indicators (KSF, KPF, KPI) among collaborative partners and to highlight their importance for successful business operations.
AB - Purpose: The purpose of this paper is to provide practical justification for performance measurement and management within a collaborative business network. The basic performance measurement indicators are elaborated within the scope of this research. Design/methodology/approach: Performance measurement techniques are highlighted through the application of an ICT-based solution approach, with special focus on business collaboration among small and medium sized enterprises (SMEs). Findings: From the basic need to measure the performance of individual partners within a business network, this research proposes a generic framework and process flow with the objective of evaluating the individual partners in terms of various performance indicators such as key success factors (KSF), key performance factors (KPF) and key performance indicators (KPI). The outcomes from this framework or process flow will help partners in the network to build valuable trust, cooperation and coordination. Originality/value: The focus of this paper is to demonstrate the methodological approach of measuring the performance through identifying and prioritizing the performance indicators (KSF, KPF, KPI) among collaborative partners and to highlight their importance for successful business operations.
KW - Business collaboration
KW - Critical success factors
KW - Key performance factors
KW - Key performance indicators
KW - Key success factors
KW - Performance management framework
KW - Performance measures
KW - Small to medium-sized enterprises
KW - Virtual organization
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U2 - 10.1108/17410401211249210
DO - 10.1108/17410401211249210
M3 - Article
AN - SCOPUS:84864119892
SN - 1741-0401
VL - 61
SP - 672
EP - 690
JO - International Journal of Productivity and Performance Management
JF - International Journal of Productivity and Performance Management
IS - 6
ER -