TY - GEN
T1 - Factors contributing to consumers' adoption of electronic grocery shopping in Oman
AU - Balushi, Maha Al
AU - Lawati, Aqeela Al
PY - 2011
Y1 - 2011
N2 - The introduction of electronic grocery (e-grocery) in the Sultanate of Oman requires attention to multiple challenges that affect its success. These challenges include creating a new market, creating new job opportunities and demands, and changing Omani customers' perception and behaviors towards traditional grocery shopping. Although the adoption of the e-grocery requires less consumer effort and time, it needs to be user-friendly and trusted to utilize its full strength. In additions, it is challenged by the extent to which adopting a new behavior necessitates considerable time to be fully effective. In this paper, the authors use a sample of 255 responses to study the determinants of adopting electronic grocery in the context of Oman. The determinants represent consumers' perceptions prior using an e-grocery shopping service which consist of physical efforts, time pressure, shopping enjoyment, perceived relative advantage, perceived compatibility, and perceived complexity. The findings of this study show that consumers perceiving a high percentage of physical effort at in-store shopping and consumers complaining about time pressure while shopping will be motivated to replace their shopping experience with egrocery. This study also shows that consumers who are willing to change their behavior and attitudes will be looking forward to adopt e-grocery. Moreover, this research indicates that shopping enjoyment at physical stores is negatively related to the perceived relative advantage and perceived compatibility factors e-grocery. Despite all difficulties, e-grocery will remain an interesting new challenge to the Omani market. Nevertheless, it needs to be embraced to develop the Omani market.
AB - The introduction of electronic grocery (e-grocery) in the Sultanate of Oman requires attention to multiple challenges that affect its success. These challenges include creating a new market, creating new job opportunities and demands, and changing Omani customers' perception and behaviors towards traditional grocery shopping. Although the adoption of the e-grocery requires less consumer effort and time, it needs to be user-friendly and trusted to utilize its full strength. In additions, it is challenged by the extent to which adopting a new behavior necessitates considerable time to be fully effective. In this paper, the authors use a sample of 255 responses to study the determinants of adopting electronic grocery in the context of Oman. The determinants represent consumers' perceptions prior using an e-grocery shopping service which consist of physical efforts, time pressure, shopping enjoyment, perceived relative advantage, perceived compatibility, and perceived complexity. The findings of this study show that consumers perceiving a high percentage of physical effort at in-store shopping and consumers complaining about time pressure while shopping will be motivated to replace their shopping experience with egrocery. This study also shows that consumers who are willing to change their behavior and attitudes will be looking forward to adopt e-grocery. Moreover, this research indicates that shopping enjoyment at physical stores is negatively related to the perceived relative advantage and perceived compatibility factors e-grocery. Despite all difficulties, e-grocery will remain an interesting new challenge to the Omani market. Nevertheless, it needs to be embraced to develop the Omani market.
KW - Adoption
KW - Electronic grocery shopping
KW - Shopping enjoyment
KW - Time pressure
UR - http://www.scopus.com/inward/record.url?scp=84905085047&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84905085047&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84905085047
SN - 9780982148969
T3 - Creating Global Competitive Economies: A 360-Degree Approach - Proceedings of the 17th International Business Information Management Association Conference, IBIMA 2011
SP - 1516
EP - 1527
BT - Creating Global Competitive Economies
PB - International Business Information Management Association, IBIMA
T2 - 17th International Business Information Management Association Conference, IBIMA 2011
Y2 - 14 November 2011 through 15 November 2011
ER -