ملخص
Information and communication technology is progressively evolving around the world. Organizations and providers of online services, have to keep up with technological advancements when providing services and meet the redoubling expectations of its customers. At a global level there is wider adoption of e-government, a term coined in the recent past to describe the methodology that implements technology efficiently with quality of service for the general public's administration in a government setting. This research proposes a scale for measuring quality dimension in setting of e-government by an extensive review of literature from last 3 decades and by revising the SERVQUAL scale. The proposed scale is based on 25 items and six quality dimensions namely: reliability, responsiveness, ease of use\usability, website design\content, and security\ privacy. This research is fruitful for organizations to assess, measure, and improve the quality of service concerning the e-government services they offer.
اللغة الأصلية | English |
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عنوان منشور المضيف | Proceedings - SEKE 2016 |
العنوان الفرعي لمنشور المضيف | 28th International Conference on Software Engineering and Knowledge Engineering |
ناشر | Knowledge Systems Institute Graduate School |
الصفحات | 341-344 |
عدد الصفحات | 4 |
مستوى الصوت | 2016-January |
رقم المعيار الدولي للكتب (الإلكتروني) | 189170639X, 9781891706394 |
المعرِّفات الرقمية للأشياء | |
حالة النشر | Published - 2016 |
الحدث | 28th International Conference on Software Engineering and Knowledge Engineering, SEKE 2016 - Redwood City, United States المدة: يوليو ١ ٢٠١٦ → يوليو ٣ ٢٠١٦ |
Other
Other | 28th International Conference on Software Engineering and Knowledge Engineering, SEKE 2016 |
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الدولة/الإقليم | United States |
المدينة | Redwood City |
المدة | ٧/١/١٦ → ٧/٣/١٦ |
ASJC Scopus subject areas
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