TY - GEN
T1 - A model based framework supporting ITIL Service IT Management
AU - Jelliti, Manel
AU - Sibilla, Michelle
AU - Jamoussi, Yassine
AU - Ghezala, Henda Ben
PY - 2010
Y1 - 2010
N2 - The implementation of an adequate business management system for information technologies (IT) requires recognition of business needs, current level of maintenance, better insights into available approaches and tools, as well as their interoperability and integration. The approach we are proposing in this topic aims the reusing and the extension of CIM (Common Informational Model), a standard Model in System Management domain, for designing the ITIL (Information Technology Infrastructure Library) processes. According to ITIL, the CMDB (Configuration Management Database) forms the basis for effective and efficient IT Service Management. We will present how core processes correlate to each other and point out the challenge of setting up a CMDB. We also present the key requirements for designing CMDB with using the MDA (Model Driven Architecture) approach and focus in the PIM (Platform Independent Model) phase. In order to ensure a well-founded business management of ITIL CMDB and the different dependencies between processes, a static view must be provided with a behavior view. Our approach of the behavior modeling is based upon the integration of statechart diagrams UML2.0 in the CIM model.
AB - The implementation of an adequate business management system for information technologies (IT) requires recognition of business needs, current level of maintenance, better insights into available approaches and tools, as well as their interoperability and integration. The approach we are proposing in this topic aims the reusing and the extension of CIM (Common Informational Model), a standard Model in System Management domain, for designing the ITIL (Information Technology Infrastructure Library) processes. According to ITIL, the CMDB (Configuration Management Database) forms the basis for effective and efficient IT Service Management. We will present how core processes correlate to each other and point out the challenge of setting up a CMDB. We also present the key requirements for designing CMDB with using the MDA (Model Driven Architecture) approach and focus in the PIM (Platform Independent Model) phase. In order to ensure a well-founded business management of ITIL CMDB and the different dependencies between processes, a static view must be provided with a behavior view. Our approach of the behavior modeling is based upon the integration of statechart diagrams UML2.0 in the CIM model.
KW - CIM
KW - CMDB
KW - IT Service Management (ITSM)
KW - ITIL
KW - Model Driven Architecture (MDA).
UR - http://www.scopus.com/inward/record.url?scp=84876228681&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84876228681&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-13051-9_18
DO - 10.1007/978-3-642-13051-9_18
M3 - Conference contribution
AN - SCOPUS:84876228681
SN - 9783642130502
T3 - Lecture Notes in Business Information Processing
SP - 208
EP - 219
BT - Enterprise, Business-Process and Information Systems Modeling - 11th International Workshop, BPMDS 2010 and 15th International Conference, EMMSAD 2010, Held at CAiSE 2010, Proceedings
PB - Springer Verlag
T2 - 11th International Workshop on Business Process Modeling, Development and Support, BPMDS 2010 and 15th International Conference on Exploring Modeling Methods for Systems Analysis and Design, EMMSAD 2010, Held in Conjunction with CAiSE 2010
Y2 - 7 June 2010 through 8 June 2010
ER -